How to prepare and build your CS strategy for 2022


New Year’s Resolutions – either you love them or you hate them. But, if you work in Customer Success you will most likely have a goal-setting mindset, and then it’s time to build your 2022 strategy.

We are pleased to present our webinar on “How to prepare and build your CS strategy for 2022” with Marie-Ève Chartrand, Director of Customer Success at Toon Boom Animation, and Gurprem Sagoo, Customer Success Manager at Planhat.

Join the session to learn:

  1. Reviewing the current year against the yearly targets

  2. How to set up effective quarterly goals

  3. Finalizing the 2022 plan and rolling it out

  4. And much more!


Marie-Ève Chartrand is the Director of Customer Success at Toon Boom Animation and has been with the company for over 15 years. She started as a software instructor before transitioning to the content creation team and training users in Toon Boom technologies. Today, she is focused on Customer Success.

Gurprem Sagoo is a Customer Success Manager at Planhat with over 8 years experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy and Community. Gurprem is also a part-time musician and an avid record collector.

Register today and join us on the 27th of October.

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Customer Success vs Customer Support: Advocacy Champions

To build a successful SaaS business you need to understand the difference - and unique possibilities - between customer success and customer support.

How to prepare and build your CS strategy for 2022

Join our webinar with Marie-Ève Chartrand and Gurprem Sagoo to learn how to review the current year, set up new objectives, and then plan your 2022.

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Simply implementing SaaS customer success is valuable, however, it becomes even more important to create customer success strategies for your company.

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