Blogs
10/16 page
November 10, 2021
9 min read
Top 5 Customer Success Best Practices for SaaS
Customer Success best practices are critical for your Customer Success strategy, so what are the best customer success best practices?
November 2, 2021
8 min read
Top 9 Most Important Customer Success KPIs
You may have a great Customer Success strategy, but without Customer Success KPIs, how will you know why your strategy is working or if it's working at all?
October 27, 2021
12 min read
Customer Success Onboarding: Keep New Customers Happy
How to Manage Onboarding for Customer Success
October 22, 2021
12 min read
How to Create a Customer Success Journey Map
Before you begin implementing your Customer Success strategy, you'll want to make sure your company has a thorough customer success journey map in place.
October 19, 2021
9 min read
Customer Success vs Customer Support: Advocacy Champions
To build a successful SaaS business you need to understand the difference - and unique possibilities - between customer success and customer support.
October 15, 2021
6 min read
Best Tools & Strategies for SaaS Customer Success
Simply implementing SaaS customer success is valuable, however, it becomes even more important to create customer success strategies for your company.
October 6, 2021
18 min read
9 Customer Success Strategies to Reduce Churn
With a robust customer success strategy, your business will continue to keep customers confident in their decision to purchase from you.
September 29, 2021
13 min read
How to Use Customer Success Analytics to Improve Retention
Using customer success analytics can be the difference between holding onto a major customer for years and losing them within the first few months.
September 23, 2021
6 min read
Top Customer Success Software & Tools
Customer success software keeps your customers happy and allows your company to see possible problems with a customer before they even arise.
September 16, 2021
4 min read
What if the workplace of the future is… here?
What if the future of business is already here? A simple question, with one surprisingly simple answer at Planhat!
