One responsibility CSMs is to forecast renewals, up-sales and churn. Using a tool to help you easily manage existing revenue as well as future is essential.
What is the standard salary model for a CSM in the Nordics? Planhat is finding that out!
Chargify's blog titled '16 tips to reduce SaaS churn from industry leaders' is a great read!
Some of the basics about customer health score, how to calculate it, and what metrics to include in your health score.
5 critical reasons your company should invest in Customer Success.
Some tips on how the Customer Success team can deal with an over-promising new business sales team.
Why do you need a tool specifically for customer success? How having a software for CS can make all the difference.
When should you hire a dedicated CSM? After 10-100 or 500 customers? Here are some guidelines to help you make that decision.
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