Posts
Forecast Renewals
One responsibility CSMs is to forecast renewals, up-sales and churn. Using a tool to help you easily manage existing revenue as well as future is essential.
Nordic Customer Success Survey
What is the standard salary model for a CSM in the Nordics? Planhat is finding that out!
Reduce SaaS Churn
Chargify's blog titled '16 tips to reduce SaaS churn from industry leaders' is a great read!
Customer Health Score for newbies
Some of the basics about customer health score, how to calculate it, and what metrics to include in your health score.
Five reasons for customer success
5 critical reasons your company should invest in Customer Success.
How customer success should deal with over-promising sales teams
Some tips on how the Customer Success team can deal with an over-promising new business sales team.
Who does the up-sales?
Why the Customer Success team should own the up-sales process.
Why Software for Customer Success?
Why do you need a tool specifically for customer success? How having a software for CS can make all the difference.
When to hire your first CSM
When should you hire a dedicated CSM? After 10-100 or 500 customers? Here are some guidelines to help you make that decision.
Expansion is not a lifecycle phase
Why expansion should be considered a part of the entire client lifecycle, and should not be considered one, separate phase.
