Co-Founder of Talkdesk, Cristina Fonseca, talks machine learning & customer success.
How to ensure the intersection between sales and customer success doesn't hurt your new customer's experience.
It’s difficult to come up with a definition that’s a “one-size-fits-all,” so we’ve asked leaders in the industry how they define customer success.
We are conducting the Customer Success Benchmark survey for 6 regions! But we need your help.
Incorporating NPS into your customer success strategy can help you improve your customer experience and grow your company.
We give you ways you can help your customers help you grow. Let's get started!
We cover what it means for SaaS businesses today and why the Customer Success team should be invovlved.
Have the data you need to build a customer success division that is proactive & data driven. And have a tool that helps you use that data effectively.
There are many aspects that go into what makes a healthy customer. This guide goes over what you need to consider when creating health scores.
A comprehensive guide on creating salary models for Customer Success Managers.
We look forward to showing you Planhat.
Tell us a bit about yourself.