Blogs
12/15 page
June 25, 2018
17 min read
How Machine Learning Can Empower Customer Success Managers
Co-Founder of Talkdesk, Cristina Fonseca, talks machine learning & customer success.
June 18, 2018
3 min read
Accidents Happen at Intersections...
How to ensure the intersection between sales and customer success doesn't hurt your new customer's experience.
June 7, 2018
5 min read
7 Leaders' Definitions of Customer Success
It’s difficult to come up with a definition that’s a “one-size-fits-all,” so we’ve asked leaders in the industry how they define customer success.
May 4, 2018
2 min read
Customer Success Benchmark Surveys 2018
We are conducting the Customer Success Benchmark survey for 6 regions! But we need your help.
February 14, 2018
6 min read
Why NPS is Valuable to Your Customer Success Strategy
Incorporating NPS into your customer success strategy can help you improve your customer experience and grow your company.
February 5, 2018
7 min read
How To Get Started With Your Customer Advocacy Program
We give you ways you can help your customers help you grow. Let's get started!
January 31, 2018
4 min read
What is Customer Advocacy?
We cover what it means for SaaS businesses today and why the Customer Success team should be invovlved.
January 25, 2018
3 min read
Understanding Feature Adoption
Have the data you need to build a customer success division that is proactive & data driven. And have a tool that helps you use that data effectively.
January 17, 2018
4 min read
How to Create a Customer Health Score
There are many aspects that go into what makes a healthy customer. This guide goes over what you need to consider when creating health scores.
January 4, 2018
6 min read
Salary Models in Customer Success
A comprehensive guide on creating salary models for Customer Success Managers.
