Blogs
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January 17, 2020
5 min read
Introducing Customer Portals
Launch of Customer Portals - the first customer collaboration platform, enabling you to build a transparent and collaborative space between you and your customer to create trust and drive efficient processes together.
September 3, 2019
7 min read
From BI to CI: the launch of Customer Intelligence
We are officially launching our new Customer Intelligence module, a module designed to provide all the data and insights a Customer Success organisation could need.
July 6, 2019
3 min read
Planhat and Slack
With our new bot for Slack, everyone, no matter where they are, now has access to all key customer information they could need in a quick, digestible format.
June 11, 2019
6 min read
The Inbox for Customer Success teams
Last week we took our new Conversations module out of beta and started rolling it out to all existing customers.
October 22, 2018
7 min read
6 Writing Tips for Friendly Customer Support Texts
Because support is an important part of the customer's experience.
October 9, 2018
11 min read
Scaling Success for High-Value Customers with Automated Outreach
Tech-touch strategies that can be applied to high-value customers for more scalable customer success.
September 10, 2018
7 min read
What is Customer Delight?
And why Customer Success should drive it. View the webinar with the Bonjoro team!
June 25, 2018
17 min read
How Machine Learning Can Empower Customer Success Managers
Co-Founder of Talkdesk, Cristina Fonseca, talks machine learning & customer success.
June 18, 2018
3 min read
Accidents Happen at Intersections...
How to ensure the intersection between sales and customer success doesn't hurt your new customer's experience.
June 7, 2018
5 min read
7 Leaders' Definitions of Customer Success
It’s difficult to come up with a definition that’s a “one-size-fits-all,” so we’ve asked leaders in the industry how they define customer success.
