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June 25, 2018

17 min read

How Machine Learning Can Empower Customer Success Managers

Co-Founder of Talkdesk, Cristina Fonseca, talks machine learning & customer success.

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June 18, 2018

3 min read

Accidents Happen at Intersections...

How to ensure the intersection between sales and customer success doesn't hurt your new customer's experience.

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June 7, 2018

5 min read

7 Leaders' Definitions of Customer Success

It’s difficult to come up with a definition that’s a “one-size-fits-all,” so we’ve asked leaders in the industry how they define customer success.

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May 4, 2018

2 min read

Customer Success Benchmark Surveys 2018

We are conducting the Customer Success Benchmark survey for 6 regions! But we need your help.

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February 14, 2018

6 min read

Why NPS is Valuable to Your Customer Success Strategy

Incorporating NPS into your customer success strategy can help you improve your customer experience and grow your company.

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February 5, 2018

7 min read

How To Get Started With Your Customer Advocacy Program

We give you ways you can help your customers help you grow. Let's get started!

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January 31, 2018

4 min read

What is Customer Advocacy?

We cover what it means for SaaS businesses today and why the Customer Success team should be invovlved.

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January 25, 2018

3 min read

Understanding Feature Adoption

Have the data you need to build a customer success division that is proactive & data driven. And have a tool that helps you use that data effectively.

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January 17, 2018

4 min read

How to Create a Customer Health Score

There are many aspects that go into what makes a healthy customer. This guide goes over what you need to consider when creating health scores.

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January 4, 2018

6 min read

Salary Models in Customer Success

A comprehensive guide on creating salary models for Customer Success Managers.

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