Blogs
13/15 page
December 7, 2017
2 min read
A Better Way to Stay On Top of All Your Customer Success Work
As a CSM, is it challenging to stay on top of everything. Our notification center was built to help solve that problem.
December 6, 2017
3 min read
Customer Outreach Throughout the Customer Lifecycle
Some best practices and suggestions on how to reach out to your customers throughout the customer lifecycle.
November 28, 2017
3 min read
Responsibilities of the Customer Success Team
The main responsibility of your CS organization is to help your customers realize value, see clear ROI and generate revenue on existing business.
November 20, 2017
4 min read
The Customer Lifecycle
Mapping out your customer lifecycle is key for ensuring you are meeting your customers’ expectations, as well as for creating effective playbooks.
October 25, 2017
3 min read
3 Ways to Make Customer Success a Part of Your Company Culture
A few ways to make Customer Success a part of your company's culture.
October 9, 2017
1 min read
Women in Customer Success
A group for Women in Customer Success to network, learn and have fun!
September 15, 2017
4 min read
Hippo CMMS Uses Planhat for Successful Customer Onboarding
Hippo, a Planhat customer, shares their experience using Planhat and how it has improved their onboarding process.
February 15, 2017
2 min read
New Datacenter
Our customers can now choose if they want data storage within the E.U. or if they prefer to be on our infrastructure in the U.S.
November 14, 2016
2 min read
Forecast Renewals
One responsibility CSMs is to forecast renewals, up-sales and churn. Using a tool to help you easily manage existing revenue as well as future is essential.
October 27, 2016
2 min read
Nordic Customer Success Survey
What is the standard salary model for a CSM in the Nordics? Planhat is finding that out!
