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We are conducting the Customer Success Benchmark survey for 6 regions! But we need your help.
Incorporating NPS into your customer success strategy can help you improve your customer experience and grow your company.
We give you ways you can help your customers help you grow. Let's get started!
We cover what it means for SaaS businesses today and why the Customer Success team should be invovlved.
Have the data you need to build a customer success division that is proactive & data driven. And have a tool that helps you use that data effectively.
There are many aspects that go into what makes a healthy customer. This guide goes over what you need to consider when creating health scores.
A comprehensive guide on creating salary models for Customer Success Managers.
Planhat’s Teams feature allows you to group your customer success team members so that you’re able to manage customers more easily, per team.
We go over how to get started with playbooks, and provide 4 examples to help get you started!
Director of Client Experience - EMEA at Meltwater spoke at our event about defining the client journey.