Blogs
15/16 page
June 24, 2016
1 min read
Reduce SaaS Churn
Chargify's blog titled '16 tips to reduce SaaS churn from industry leaders' is a great read!
May 13, 2016
2 min read
Customer Health Score for newbies
Some of the basics about customer health score, how to calculate it, and what metrics to include in your health score.
April 21, 2016
3 min read
Five reasons for customer success
5 critical reasons your company should invest in Customer Success.
March 29, 2016
4 min read
How customer success should deal with over-promising sales teams
Some tips on how the Customer Success team can deal with an over-promising new business sales team.
March 26, 2016
2 min read
Who does the up-sales?
Why the Customer Success team should own the up-sales process.
February 17, 2016
3 min read
Why Software for Customer Success?
Why do you need a tool specifically for customer success? How having a software for CS can make all the difference.
October 29, 2015
2 min read
When to hire your first CSM
When should you hire a dedicated CSM? After 10-100 or 500 customers? Here are some guidelines to help you make that decision.
September 29, 2015
2 min read
Expansion is not a lifecycle phase
Why expansion should be considered a part of the entire client lifecycle, and should not be considered one, separate phase.
June 15, 2015
4 min read
Health Score and Support Tickets
Why the support teams interaction with customers and resolving their support tickets is important for the Customer Success team.
May 27, 2015
4 min read
User activity ≠ value creation
Don’t mistake user activity for value creation in your Customer Health Score. We help you understand some of the actual value creation parameters.
