Learn why customer success onboarding is critical for your business success and how to do it right. Explore the best practices, tips, and tricks to help onboard your customers smoothly and effectively and create a long-lasting relationship with them.
Learn about CSM tools and why they are important in this blog post. Customer Success Managers (CSMs) can use CSM tools to manage customer relationships and ensure customer success. The post outlines key features and functionalities of CSM tools, what to look for in a customer success tool, and companies known for strong customer success platforms. Additionally, the post highlights the top three priorities for customer success: customer retention, expansion, and advocacy.
Learn how to reduce customer churn using customer success software. Discover the key strategies and tactics that can help you increase your customer retention rate, boost your business growth, and reduce churn today.
Learn how to use customer success to improve your customer experience. Explore the relationship between customer success and CX and the benefits of integrating them.
Discover how to measure the success of your customer success program using the right metrics. Our comprehensive guide covers the top customer success metrics, how to calculate them, and how to use them to improve your business outcomes.
Explore the world of customer success analytics and learn how to leverage it to optimize your business growth. Discover the key metrics and techniques that can help you analyze your customers' behavior, measure your performance, and make data-driven decisions.
Looking for information on the qualifications required to be a Customer Success Manager (CSM)? This post covers the common requirements such as education, experience, and skills, as well as relevant certifications. Read on to discover the potential salary, and the best certifications available.
Discover Planhat's latest updates: The Automation Station, our next-generation text editor, email tracking, and our new Pendo Integration.
Discover the success factor behind Advanced’s customer success, with Vice President of Customer Success, Mike Osborn.
Discover the key customer success trends for 2023 that will help your business stay ahead of the competition and help deliver value to your customers.