Posts

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CS and the three deadliest challenges of scaling

Watch our webinar to learn the biggest challenges in Customer Success right now, and what we can do to tackle them!

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Scaling CS teams and CS Models

Our host Anika Zubair chats with Jeff Heckler, Director of CS Solutions at MarketSource (former Global Head of CS at Pipedrive) about scaling CS teams and CS models.

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Is all churn bad?

Our host Anika Zubair chats with Jennifer Cramer, VP of Customer Success at Planhat about "is all churn bad"?

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Multi-Year Deals - The Basics

After researching multi-year deals we’ve found why (and how) SaaS businesses use multi-year deals doesn’t scratch the surface on the value they offer.

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Report: What’s next for Customer Success?

150+ Customer Success professionals provide a look into their tech stacks, data capabilities, and the metrics that guide them.

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Engagement at scale

Watch our webinar to learn how customer engagement at scale helps sustain high levels of growth for your company.

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CS responsibility for revenue

Our host Anika Zubair chats with Emily Garza, AVP of Customer Success at Fastly, about CS responsibility for revenue.

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The taboos of Customer Success

Our host Anika Zubair chats with Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud, about the taboos of Customer Success.

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Why I Decided to Join Planhat

For those contemplating a career change, or making the move from “enterprise” to “start up” - here are some of the reasons I made the move and why Planhat is the place for me!

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Data Driven Workflows & Scaling CS Operations

Our host Anika Zubair chats with Emmanuel Malanda, Global Head of Customer Success at Calypso, about data driven workflows and scaling CS Operations.

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