Our host Anika Zubair chats with Kellie Lucas, author and CS coach, about how to turn customer feedback into insights.
Churn prevention when done correctly can highlight areas to improve which will retain customers and therefore, minimize a company's churn and maintain a strong ARR.
Our host Anika Zubair chats with Ray Rauch, VP of Customer Success at Concord on the evolution of the CSM.
To gain actionable recommendations on how to improve your tech stack please spend 5 minutes to share your views in our survey!
Our host Anika Zubair chats with Alex Farmer, VP of Customer Success at Cognite on ways to build a customer advocacy program.
Planhat, alongside Pexip, Pleo and Hopin, are pleased to present this special end of the year virtual panel. We are joined by strategy and CS leaders, to discuss the changes this past year has brought and their top CS priorities for 2021.
Three simple ways to ensure that your team is delivering a great experience to your customers.
Not all of your customers are going to offer the same value to your company. Here are seven efficient ways to segment your customers.
Our host Anika Zubair chats with Fran Beckley, Head of Client Services at SourceBreaker on ways to keep your CSMs engaged at work and career development opportunities.
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