Automations can be hugely beneficial, but the need for human interactions in customer-facing roles like CS is more important than ever. So, how do you get the right balance?
Our host Anika Zubair chats with Kristi Faltorusso, VP of Customer Success at IntelliShift, on switching from a reactive to proactive CS.
Next generation automation for Customer Teams to move, access and update data in Planhat
How Customer Success teams can leverage feedback effectively to close the feedback loop and deliver a better customer experience.
We are excited to launch new metrics, including two data objects, Assets and Projects!
Our host Anika Zubair chats with Kellie Lucas, author and CS coach, about how to turn customer feedback into insights.
Churn prevention when done correctly can highlight areas to improve which will retain customers and therefore, minimize a company's churn and maintain a strong ARR.
Our host Anika Zubair chats with Ray Rauch, VP of Customer Success at Concord on the evolution of the CSM.
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