Posts

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Customer Feedback, turning feedback into insights

Our host Anika Zubair chats with Kellie Lucas, author and CS coach, about how to turn customer feedback into insights.

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Churn Prevention: How to identify and prevent churn

Churn prevention when done correctly can highlight areas to improve which will retain customers and therefore, minimize a company's churn and maintain a strong ARR.

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Evolution of the CSM

Our host Anika Zubair chats with Ray Rauch, VP of Customer Success at Concord on the evolution of the CSM.

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[Survey] How do you use technology in your CS team?

To gain actionable recommendations on how to improve your tech stack please spend 5 minutes to share your views in our survey!

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SaaS Customer Onboarding

The onboarding phase is, arguably, the most critical and here is why.

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Building a customer advocacy program

Our host Anika Zubair chats with Alex Farmer, VP of Customer Success at Cognite on ways to build a customer advocacy program.

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How to grow with your customers in 2021

Planhat, alongside Pexip, Pleo and Hopin, are pleased to present this special end of the year virtual panel. We are joined by strategy and CS leaders, to discuss the changes this past year has brought and their top CS priorities for 2021.

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The power of team alignment when delivering customer success

Three simple ways to ensure that your team is delivering a great experience to your customers.

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Grow your business with customer segmentation

Not all of your customers are going to offer the same value to your company. Here are seven efficient ways to segment your customers.

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Keeping CSMs engaged at work and career development

Our host Anika Zubair chats with Fran Beckley, Head of Client Services at SourceBreaker on ways to keep your CSMs engaged at work and career development opportunities.

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