Posts

Image Author

Balancing the 'human element' vs automation in CS

Automations can be hugely beneficial, but the need for human interactions in customer-facing roles like CS is more important than ever. So, how do you get the right balance?

Image Author

Switching from reactive to proactive CS

Our host Anika Zubair chats with Kristi Faltorusso, VP of Customer Success at IntelliShift, on switching from a reactive to proactive CS.

Image Author

Introducing Next Generation Automation in Planhat

Next generation automation for Customer Teams to move, access and update data in Planhat

Image Author

Customer Feedback in the Era of Digital CS

How Customer Success teams can leverage feedback effectively to close the feedback loop and deliver a better customer experience.

Image Author

Metrics and Objects Galore!

We are excited to launch new metrics, including two data objects, Assets and Projects!

Image Author

Customer Feedback, turning feedback into insights

Our host Anika Zubair chats with Kellie Lucas, author and CS coach, about how to turn customer feedback into insights.

Image Author

Churn Prevention: How to identify and prevent churn

Churn prevention when done correctly can highlight areas to improve which will retain customers and therefore, minimize a company's churn and maintain a strong ARR.

Image Author

Evolution of the CSM

Our host Anika Zubair chats with Ray Rauch, VP of Customer Success at Concord on the evolution of the CSM.

Image Author

[Survey] How do you use technology in your CS team?

To gain actionable recommendations on how to improve your tech stack please spend 5 minutes to share your views in our survey!

Image Author

SaaS Customer Onboarding

The onboarding phase is, arguably, the most critical and here is why.

1 2 3
...
12

We use cookies to ensure you get the best experience on our site. Learn more

Get a Demo

We look forward to showing you Planhat.
Tell us a bit about yourself.

Thank you! 🙌

Thank you for your interest in Planhat.
You will hear from us soon!

Error!

Sorry, an unexpected error occurred. Try again later!

Thank you! 🙌

Thank you for subscribing to our newsletter.
Please check your email inbox!