Some tips on how the Customer Success team can deal with an over-promising new business sales team.
Why the Customer Success team should own the up-sales process.
Why do you need a tool specifically for customer success? How having a software for CS can make all the difference.
When should you hire a dedicated CSM? After 10-100 or 500 customers? Here are some guidelines to help you make that decision.
Why expansion should be considered a part of the entire client lifecycle, and should not be considered one, separate phase.
Why the support teams interaction with customers and resolving their support tickets is important for the Customer Success team.
Don’t mistake user activity for value creation in your Customer Health Score. We help you understand some of the actual value creation parameters.
Sometimes you hear people in SaaS talk about their Renewal Rate and you wonder what they exactly mean.
The topic of churn can quickly get confusing and a bit nerdy. So we break down several different types of churn for you.
The most important phase in the client lifecycle. We provide you with some tips on how to make sure you have a successful adoption phase.
The onboarding phase is, arguably, the most critical and here is why.
Customer Success Made Easy