Posts

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David Apple Talks Customer Success at Typeform

David Apple, VP of Customer Success at Typeform, spoke with us about building a CSM team from the ground up.

Podcast
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Peter & Kurt Akman on Raxar's Growth and Customer Success

Peter & Kurt Akman talk about growing their start-up, and about the 500 Startups Accelerator Program.

Podcast
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Pietari Suvanto on Vainu and Customer Success

We discuss Customer Success with Pietari Suvanto, CEO & co-founder of Vainu, one of Scandinavias fastest growing SaaS companies.

Podcast
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Steve Lucas on Marketo and Customer Success

We had the chance to sit down with the new CEO of Marketo to discuss Customer Success and Marketo!

Podcast
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New Datacenter

Our customers can now choose if they want data storage within the E.U. or if they prefer to be on our infrastructure in the U.S.

Blog
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Forecast Renewals

One responsibility CSMs is to forecast renewals, up-sales and churn. Using a tool to help you easily manage existing revenue as well as future is essential.

Blog
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Nordic Customer Success Survey

What is the standard salary model for a CSM in the Nordics? Planhat is finding that out!

Blog
Survey
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Reduce SaaS Churn

Chargify's blog titled '16 tips to reduce SaaS churn from industry leaders' is a great read!

Blog
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Customer Health Score for newbies

Some of the basics about customer health score, how to calculate it, and what metrics to include in your health score.

Blog
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Five reasons for customer success

5 critical reasons your company should invest in Customer Success.

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