Some best practices and suggestions on how to reach out to your customers throughout the customer lifecycle.
Christina Kopka discusses creating a CS team around a much more technical product, and one that doesn't follow the normal SaaS subscription.
The main responsibility of your CS organization is to help your customers realize value, see clear ROI and generate revenue on existing business.
A great first event for the Women in Customer Success group!
Mapping out your customer lifecycle is key for ensuring you are meeting your customers’ expectations, as well as for creating effective playbooks.
A few ways to make Customer Success a part of your company's culture.
The VP of Services & Support @ Hubspot, Michael Redbord, gives his perspective on how to create happy & successful customers.
As you grow your customer success divison, these are some of the roles you can condiser adding to your team.
Cultuer Coach & CEO of Dovico talks about how his company has created a culture of customer success.
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