Post-onboarding customer engagement

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Planhat and inSided are pleased to present another great webinar this month. We will discuss post-onboarding customer engagement, with our very own Gurprem Sagoo, Customer Success Manager at Planhat and Remco de Vries, Head of Marketing at inSided, the only customer success community platform built for B2B SaaS.

A positive onboarding experience confirms to your customers that they made the right choice, but it does not stop there. Post-onboarding customer engagement makes sure promises in the sales process are met, and ultimately increases the lifetime value of your customer base. An engaged customer will buy more, promote more, and demonstrate more loyalty.

In this insightful webinar you will learn:

  1. How transparency and collaboration impacts customer engagement

  2. Practical examples of how we, and our customers, drive customer engagement

  3. Building success plans that engage your customers

  4. How to think about phase-to-phase communication and how this changes after onboarding

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