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Customer Onboarding | Software, Solutions & Success
Customer onboarding software is a great resource for customer success teams to make a good first impression with their customer but which is the best software?
January 20, 2022
8 min read
Mental health in CS: It's ok not to be ok!
Our host Anika Zubair chats with Matt Myszkowski about why mental health should be prioritized in Customer Success.
January 19, 2022
3 min read
How to Build the Best Customer Success Team
When's the best time to hire for your customer success team, what's a CSM and why do you need customer success in the first place? Keep reading to find out!
January 13, 2022
7 min read
Learning never stops: educating tomorrow's CS leaders
Join our first expert session in 2022 to learn about how to drive Customer Success education forward.
January 11, 2022
2 min read
Categories
Posts
The key behind Planhats success in the G2 Winter Report
One key reason for Planhats success in the G2 Winter report is a culture of constantly developing the software, led by co-founder Niklas Skog.
The world's first university degree in Customer Success
Our host Anika Zubair chats with Vijay Mehrotra about what tomorrow's CS leaders are being taught at university.
Planhat is named G2 leader in Customer Success (thanks to you)
In G2 Winter Report 2022 Planhat has been named a leader in Customer Success and Client Onboarding.
Planhat Experts: 3 Visions for the Future of Customer Success
Watch our end of year panel as they discuss how they believe Customer Success needs to change in 2022 and beyond.
Calculating a Customer Health Score: Metrics & More
Measuring a Customer Success score can help utilize analytics about your customers while also creating better customer success interactions.
How Customer Retention Can Drive Your Sales
Customer retention isn't just a pretty metric to throw around but a key measurement on how well your business is doing and how to improve your sales.
Voices from “The Customer Success channel”
Anika Zubair
The Customer Success Channel
Vijay Mehrotra
Professor at San Francisco University
Andrew Marks
Co-Founder SuccessHACKER
