Customer Success Software in 2023: The State of Customer Centricity
Learn from industry leaders on how to prioritize customer-centric strategies and tackle the challenges of 2023 with Planhat's Customer Success Community Survey. Download it now.
May 30, 2023
4 min read
Part 2: My customers are churning - what do I do?
Join our next CSM corner to learn about managing churn at scale.
May 25, 2023
2 min read
AI in Customer Success
Our host Anika Zubair chats with Jan Young, Principal Consultant for The Success League about AI and it’s effect on Customer Success.
May 19, 2023
2 min read
Celebrating World-Class Customer Success: An Interview with Sabrina Perpetua
Sabrina Perpetua, a finalist for Customer Success Manager of the Year, shares insights on being an exceptional CSM: communication, curiosity, and creativity.
May 18, 2023
3 min read
Categories
Posts
Game 1: Head of Customer Success
Watch our first ”CS Hotseat” session as three leaders explore what it takes to be a Head of Customer Success.
Become a Planhat Power User and take your customer growth skills to the next level with the Planhat Power User Certification. This Certification Course is designed to upskill Planhat admins and learn how to use some of the more advanced features of the customer platform.
Customer Success Software in 2023: How to use technology to increase efficiency
Learn about the three ways technology will assist CS teams in 2023 and how combining real-time customer data with the automation of repetitive tasks will be high on the agenda for CS teams.
Event: Launch Pad Barcelona
Planhat and Abacum invite you to join customer success and revenue leaders for an evening of networking plus a panel discussion on profitable growth in Barcelona on Thursday 11 May 2023.
Event: Customer Success Leadership Meetup London
Join fellow Customer Success leaders in London on May 25th for a fun evening of networking, learning, and shuffleboard at London Shuffle Club!
Product update: Making Usage Data Meaningful
Planhat’s latest enhancements deliver even more usage data integrations and significantly more flexibility to transform time-series data.
Voices from “The Customer Success channel”
Anika Zubair
The Customer Success Channel
Vijay Mehrotra
Professor at San Francisco University
Andrew Marks
Co-Founder SuccessHACKER
