Image
120
12
59

1st of December at 21:30

Please enter your business email address. This form doesn't accept addresses from that email service.

By submitting this form, I understand and agree that Planhat may collect, process, and retain my data pursuant to Planhat’s Privacy Policy.

How to get promoted as a CSM

3 min read

With the growth of Customer Success, you're naturally thinking about being promoted or taking on more responsibility. Usually this means a change in title, a bigger salary and more responsibility. But getting promoted takes a lot more than doing your job well.

Therefore, we invite you to listen to Maddie Schneeman, Sr. Manager of Customer Success at G2, and Laura Heijink, Manager of Customer Success at Planhat as they share their experiences and best practices on how to get promoted and reach career goals.

Watch the session to learn:

  1. What does being promoted actually mean?

  2. The importance of the growth mindset

  3. Tips for navigating your customer success career

  4. And much more…

Moderator:

Gurprem Sagoo is a Customer Success Manager at Planhat with over 10 years of experience as a CS lead in the SaaS industry, and CSM of the Year 2022 in the Customer Success Excellence awards. He works with global brands and Enterprises, and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.

Speakers:

Maddie Schneeman was recently promoted to Sr. Manager of Customer Success, EMEA at G2 - and it has not been a linear path to get there! Starting her career in technology consulting, Maddie made her way into the tech startup scene via implementation and sales engineering experiences, eventually finding her way into the world of true Customer Success with G2. As we know, the road to promotion is not always as straightforward as we hope, and Maddie has had many experiences navigating role transitions, reevaluating what makes you a “good” CSM, and pursuing holistic career development rather than a one-track mind.

Laura Heijink was recently promoted to Manager of Customer Success at Planhat. She started out her career in the startup scene and has been a part of it ever since. In tech, promotions don’t always follow the conventional path. Before joining Planhat, Laura worked in business development for an EdTech, customer success for a TravelTech, and set up her own HrTech startup. A diverse range of experiences have taught her how to think and act beyond your current role and make yourself a valuable asset for any company.

Download to watch the full video now.

At the CSM Corner, we help Customer Success Managers create success for themselves and their customers by providing inspirational how-to-dos and hands-on experience from the very best in the industry. The knowledge is presented in a 30-minute webinar - not a minute longer - so you can dive in, learn fast, network with CSMs, and then focus on what creates the most value for you: your customers.

Planhat Experts: The State of Customer Success

Join our end of year panel as they discuss learnings from 2022 and what Customer Success will look like in 5 years.

Managing a large number of customers

Watch our next CSM corner to learn how to manage a large number of customers at the same time.

RevOps: The Secret to Unlocking Growth and Efficiency in SaaS

Watch to learn the importance of RevOps from leading practitioners from Crunchbase, Attest, and Ardoq

Learn more about
Planhat

Drop your email and let us show you our platform!

Get a Demo

We look forward to showing you Planhat.
Tell us a bit about yourself.

Please enter your business email address. This form doesn't accept addresses from that email service.

By submitting this form, I understand and agree that Planhat may collect, process, and retain my data pursuant to Planhat’s Privacy Policy.

Thank you! 🙌

Thank you for your interest in Planhat.
You will hear from us soon!

Error!

Sorry, an unexpected error occurred. Try again later!

Thank you! 🙌

Thanks for contacting us. We will get back to you you shortly!

Thank you! 🙌

Please check your email inbox for the recording!