2 min read
While the close of a sale signals the end of the sales cycle, it is just the beginning of the customer success journey. Transitioning customers from sales to CS with care is a crucial step, and it's important to ensure that each new customer is moving smoothly along the path from purchase to value.
We are pleased to present our webinar on “How to Optimize the Sales to Customer Success Handoff” with Gemma Cipriani-Espineira, VP Customer Success at Chili Piper. Chili Piper is an advanced scheduling software which helps B2B revenue teams increase conversion rates, customer satisfaction, and reach new levels of productivity.
Gemma Cipriani-Espineira is an experienced software executive, skilled in building and leading global post-sales teams with a focus on driving retention, product adoption and customer advocacy. Gemma believes that customer success is a way of doing business and that it is the fastest path to sustainable growth for software companies. Gemma currently leads global Customer Success and Support teams at Chili Piper. Having lived in Spain and the UK, Gemma now calls Boston, USA, her home.
Watch the session to learn about:
Why the sales to CS handoff is so important
How to avoid gaps and best transition from sales to CS
How to improve time to value with a handoff that actually works
And much more!
Download to watch the full video now.
Join our first expert session in 2022 to learn about how to drive Customer Success education forward.
Watch our end of year panel as they discuss how they believe Customer Success needs to change in 2022 and beyond.
Watch our webinar with Lauren Cumming, Elise Marengo, Ryan O'Connell and Christian Jakenfelds as they discuss what mistakes most SaaS companies make with adoption.
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