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1st of December at 21:30

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How to prepare and build your CS strategy for 2022

2 min read

New Year’s Resolutions – either you love them or you hate them. But, if you work in Customer Success you will most likely have a goal-setting mindset, and then it’s time to build your 2022 strategy.

We are pleased to present our webinar on “How to prepare and build your CS strategy for 2022” with Marie-Ève Chartrand, Director of Customer Success at Toon Boom Animation, and Gurprem Sagoo, Customer Success Manager at Planhat.

Watch the session to learn:

  1. Reviewing the current year against the yearly targets

  2. How to set up effective quarterly goals

  3. Finalizing the 2022 plan and rolling it out

  4. And much more!

Speakers:

Marie-Ève Chartrand is the Director of Customer Success at Toon Boom Animation and has been with the company for over 15 years. She started as a software instructor before transitioning to the content creation team and training users in Toon Boom technologies. Today, she is focused on Customer Success.

Gurprem Sagoo is a Customer Success Manager at Planhat with over 8 years experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy and Community. Gurprem is also a part-time musician and an avid record collector.

Download to watch the full video now.

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