Editorial

With automated workflows and notifications in place we’ve not only boosted upsells, but also effectively reduced churn.”

Just during our first month of using the platform we saved more than 100 hours by automating pricing notification, winback, CSM change and campaign emails.”

High touch CSMs have been able to more efficiently manage their day, unlocking substantial cost savings.”

With Planhat, we came in with a 20% lower churn than we had budgeted within the first years, simply because we now understand our customers better.”

Most notably, Planhat has helped us to increase the speed and the accuracy at which we can identify at risk-customers. As a result, its been a key factor in allowing us to save close to 70% of our at-risk SME customers in onboarding, before they would have churned.”