Jennifer is Head of Customer Success at Vesper, where she leads strategy and operations across a global customer base. She brings over 15 years of experience helping SaaS companies build high-performing, customer-centric teams, including leadership roles at Recruitee and Channable. At Recruitee, she scaled CS programs to support more than 118,000 users and 4,000 companies—driving long-term retention through scalable processes and a sharp focus on customer experience.