Unlocked Positive Net Revenue Retention
Unlocked Positive Net Revenue Retention
Unlocked Positive Net Revenue Retention
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Challenge
We struggled with a lot of highly manual processes without customer success automation, which meant the team had to spend most of their time carrying out time-intensive, repetitive tasks instead of creating real customer value.
“In just 1 year, Planhat empowered us to increase customer retention by 10% to finally achieve net positive retention.”
Challenge
We struggled with a lot of highly manual processes without customer success automation, which meant the team had to spend most of their time carrying out time-intensive, repetitive tasks instead of creating real customer value.
“In just 1 year, Planhat empowered us to increase customer retention by 10% to finally achieve net positive retention.”
Challenge
We struggled with a lot of highly manual processes without customer success automation, which meant the team had to spend most of their time carrying out time-intensive, repetitive tasks instead of creating real customer value.
“In just 1 year, Planhat empowered us to increase customer retention by 10% to finally achieve net positive retention.”
Solution
We love the ability to automate actions and tasks based on customer behaviour. Planhat is very user-friendly and easy to set up customer success platform, including its integrations. We could get up and running and keep the system up to date within our customer success team without depending on other internal resources.
Solution
We love the ability to automate actions and tasks based on customer behaviour. Planhat is very user-friendly and easy to set up customer success platform, including its integrations. We could get up and running and keep the system up to date within our customer success team without depending on other internal resources.
Impact
Planhat has not only become our one source of truth when it comes to customer information and communication, but also our central repository for every customer touchpoint. In just 1 year, Planhat empowered us to increase customer retention by 10% to finally achieve net positive retention.
Impact
Planhat has not only become our one source of truth when it comes to customer information and communication, but also our central repository for every customer touchpoint. In just 1 year, Planhat empowered us to increase customer retention by 10% to finally achieve net positive retention.
Jennifer Peters
Director of Customer Success
Recruitee
Jennifer is Head of Customer Success at Vesper, where she leads strategy and operations across a global customer base. She brings over 15 years of experience helping SaaS companies build high-performing, customer-centric teams, including leadership roles at Recruitee and Channable. At Recruitee, she scaled CS programs to support more than 118,000 users and 4,000 companies—driving long-term retention through scalable processes and a sharp focus on customer experience.
