Gets Us on the Same Page
Gets Us on the Same Page
Gets Us on the Same Page
Gets Us on the Same Page
The fastest growing all-in-one Learning Management System
The fastest growing all-in-one Learning Management System
Industry
Learning
Learning
Headquarters
New York
New York
Size
+150 People
+150 People
Switched
2021
2021
Challenge
Our customers' experience isn't only something the Customer Success department cares about - everybody prioritizes it at Thrive. Every team was using Hubspot as the CRM for both new business and existing customers, and in reality, it didn't work. From the post-sale perspective, there was no feasible way to get an overview of our NRR using Hubspot.
“Our license upsells are 24% higher this year than last year. Now we can see when customers are approaching their license limit and speak to them proactively, all thanks to the visibility we get on our customers with Planhat.”
Challenge
Our customers' experience isn't only something the Customer Success department cares about - everybody prioritizes it at Thrive. Every team was using Hubspot as the CRM for both new business and existing customers, and in reality, it didn't work. From the post-sale perspective, there was no feasible way to get an overview of our NRR using Hubspot.
“Our license upsells are 24% higher this year than last year. Now we can see when customers are approaching their license limit and speak to them proactively, all thanks to the visibility we get on our customers with Planhat.”
Challenge
Our customers' experience isn't only something the Customer Success department cares about - everybody prioritizes it at Thrive. Every team was using Hubspot as the CRM for both new business and existing customers, and in reality, it didn't work. From the post-sale perspective, there was no feasible way to get an overview of our NRR using Hubspot.
“Our license upsells are 24% higher this year than last year. Now we can see when customers are approaching their license limit and speak to them proactively, all thanks to the visibility we get on our customers with Planhat.”
Solution
Our whole organization is using Planhat. The insights Planhat gives us are crucial, ensuring we all have a finger on the pulse of our customers. At Thrive, we always put our customer's experience first, and with Planhat, all areas of our business can see this. Who is getting the most value from our product? Who is adopting well? How are our customers becoming successful, thanks to their partnership with us? These are key questions for us, and by using Planhat as a customer platform — we finally have answers to them.
Solution
Our whole organization is using Planhat. The insights Planhat gives us are crucial, ensuring we all have a finger on the pulse of our customers. At Thrive, we always put our customer's experience first, and with Planhat, all areas of our business can see this. Who is getting the most value from our product? Who is adopting well? How are our customers becoming successful, thanks to their partnership with us? These are key questions for us, and by using Planhat as a customer platform — we finally have answers to them.
Solution
Our whole organization is using Planhat. The insights Planhat gives us are crucial, ensuring we all have a finger on the pulse of our customers. At Thrive, we always put our customer's experience first, and with Planhat, all areas of our business can see this. Who is getting the most value from our product? Who is adopting well? How are our customers becoming successful, thanks to their partnership with us? These are key questions for us, and by using Planhat as a customer platform — we finally have answers to them.
Impact
With Planhat’s health score capabilities, we can better understand churn risks and which customers we should focus on. As a result, our license upsells are 24% higher this year than last year. Now we can see when customers are approaching their license limits and speak to them proactively, all thanks to the visibility we get on our customers with Planhat.
Impact
With Planhat’s health score capabilities, we can better understand churn risks and which customers we should focus on. As a result, our license upsells are 24% higher this year than last year. Now we can see when customers are approaching their license limits and speak to them proactively, all thanks to the visibility we get on our customers with Planhat.
Impact
With Planhat’s health score capabilities, we can better understand churn risks and which customers we should focus on. As a result, our license upsells are 24% higher this year than last year. Now we can see when customers are approaching their license limits and speak to them proactively, all thanks to the visibility we get on our customers with Planhat.
Discover our Impact
Discover our Impact
Discover our Impact
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB