Doubling in Size Through Scalable Onboarding
Doubling in Size Through Scalable Onboarding
Doubling in Size Through Scalable Onboarding
Doubling in Size Through Scalable Onboarding
Leading developer of sustainability software
Leading developer of sustainability software
Industry
Technology
Technology
Headquarters
Germany
Germany
Size
+500 People
+500 People
Switched
2023
2023
Challenge
We were scaling fast—doubling the team from 200 to 400 employees in 12 months and increasing our product portfolio—after a $120mn funding round from Goldman Sachs Growth Equity, and needed to make sure that even during this rapid growth we maintained seamless collaboration internally, consistently strong customer experience, and a scalable hybrid onboarding process.
“With Planhat, osapiens scaled its delivery and customer success operations 5x in just 12 months. Automated workflows and real-time insights empowered teams to act proactively, drive time-to-value, and support customers with precision and care.”
Christian Wolf
Head of Delivery, Customer Success & Support
osapiens
Challenge
We were scaling fast—doubling the team from 200 to 400 employees in 12 months and increasing our product portfolio—after a $120mn funding round from Goldman Sachs Growth Equity, and needed to make sure that even during this rapid growth we maintained seamless collaboration internally, consistently strong customer experience, and a scalable hybrid onboarding process.
“With Planhat, osapiens scaled its delivery and customer success operations 5x in just 12 months. Automated workflows and real-time insights empowered teams to act proactively, drive time-to-value, and support customers with precision and care.”
Christian Wolf
Head of Delivery, Customer Success & Support
osapiens
Challenge
We were scaling fast—doubling the team from 200 to 400 employees in 12 months and increasing our product portfolio—after a $120mn funding round from Goldman Sachs Growth Equity, and needed to make sure that even during this rapid growth we maintained seamless collaboration internally, consistently strong customer experience, and a scalable hybrid onboarding process.
“With Planhat, osapiens scaled its delivery and customer success operations 5x in just 12 months. Automated workflows and real-time insights empowered teams to act proactively, drive time-to-value, and support customers with precision and care.”
Christian Wolf
Head of Delivery, Customer Success & Support
osapiens
Solution
Planhat gave us a holistic view of the customer base and onboarding progress, but with enough granularity to cover day-to-day requests. This meant our onboarding was standardized yet flexible, which allowed us to expand our product portfolio while meeting the specific needs of individual customers. Thanks to automations and flexible workflows we were able to standardize customer engagement with less manual effort. And Planhat’s adaptability and unlimited data model allowed rapidly expanding teams across Customer Success, Product, and Operations to collaborate seamlessly, ensuring that data flowed seamlessly between systems and the growing teams operated efficiently.
Solution
Planhat gave us a holistic view of the customer base and onboarding progress, but with enough granularity to cover day-to-day requests. This meant our onboarding was standardized yet flexible, which allowed us to expand our product portfolio while meeting the specific needs of individual customers. Thanks to automations and flexible workflows we were able to standardize customer engagement with less manual effort. And Planhat’s adaptability and unlimited data model allowed rapidly expanding teams across Customer Success, Product, and Operations to collaborate seamlessly, ensuring that data flowed seamlessly between systems and the growing teams operated efficiently.
Solution
Planhat gave us a holistic view of the customer base and onboarding progress, but with enough granularity to cover day-to-day requests. This meant our onboarding was standardized yet flexible, which allowed us to expand our product portfolio while meeting the specific needs of individual customers. Thanks to automations and flexible workflows we were able to standardize customer engagement with less manual effort. And Planhat’s adaptability and unlimited data model allowed rapidly expanding teams across Customer Success, Product, and Operations to collaborate seamlessly, ensuring that data flowed seamlessly between systems and the growing teams operated efficiently.
Impact
Planhat helped us build a simple yet flexible data foundation for sustainable expansion while delivering a seamless experience for customers. We can see the current status of our customers, work together to serve those customers more easily, and onboard them more effectively—even with a larger product portfolio. Importantly, we’re now able to expand into international markets without operational bottlenecks, strengthening our long-term growth strategy.
Impact
Planhat helped us build a simple yet flexible data foundation for sustainable expansion while delivering a seamless experience for customers. We can see the current status of our customers, work together to serve those customers more easily, and onboard them more effectively—even with a larger product portfolio. Importantly, we’re now able to expand into international markets without operational bottlenecks, strengthening our long-term growth strategy.
Impact
Planhat helped us build a simple yet flexible data foundation for sustainable expansion while delivering a seamless experience for customers. We can see the current status of our customers, work together to serve those customers more easily, and onboard them more effectively—even with a larger product portfolio. Importantly, we’re now able to expand into international markets without operational bottlenecks, strengthening our long-term growth strategy.
Discover our Impact
Discover our Impact
Discover our Impact
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB