Thought Leadership
Hear from thought leaders across the Planhat community.
Thought Leadership
Hear from thought leaders across the Planhat community.
Thought Leadership
Hear from thought leaders across the Planhat community.
Thought Leadership
Hear from thought leaders across the Planhat community.
Spotlight
Panel Discussion
•
30 minute watch
Branching out: Exploring the roles of Customer Success
As Customer Success professionals, career growth doesn’t always follow the traditional path to leadership. In this webinar, we’ll discuss how to leverage your existing skills to thrive in these diverse opportunities.
Katie Culp
Spotlight
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Using AI in CS means deeply understand products and customer needs, respond quickly, and identify patterns accurately. However, the importance of building trust through emotional intelligence remains paramount.
Katie Culp
Spotlight
Panel Discussion
•
30 minute watch
Branching out: Exploring the roles of Customer Success
As Customer Success professionals, career growth doesn’t always follow the traditional path to leadership. In this webinar, we’ll discuss how to leverage your existing skills to thrive in these diverse opportunities.
Katie Culp
Spotlight
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Using AI in CS means deeply understand products and customer needs, respond quickly, and identify patterns accurately. However, the importance of building trust through emotional intelligence remains paramount.
Katie Culp
Spotlight
Panel Discussion
•
30 minute watch
Branching out: Exploring the roles of Customer Success
As Customer Success professionals, career growth doesn’t always follow the traditional path to leadership. In this webinar, we’ll discuss how to leverage your existing skills to thrive in these diverse opportunities.
Katie Culp
Spotlight
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Using AI in CS means deeply understand products and customer needs, respond quickly, and identify patterns accurately. However, the importance of building trust through emotional intelligence remains paramount.
Katie Culp
Spotlight
Panel Discussion
•
30 minute watch
Branching out: Exploring the roles of Customer Success
As Customer Success professionals, career growth doesn’t always follow the traditional path to leadership. In this webinar, we’ll discuss how to leverage your existing skills to thrive in these diverse opportunities.
Katie Culp
Spotlight
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Using AI in CS means deeply understand products and customer needs, respond quickly, and identify patterns accurately. However, the importance of building trust through emotional intelligence remains paramount.
Katie Culp
Panel Discussion
•
30 minute watch
Branching out: Exploring the roles of Customer Success
Katie Culp
Guide
•
6 minute read
Renewal strategies: The art of keeping customers
Ambera Cruz
Guide
•
8 minute read
Implementing Customer Success Software: Step-by-Step Guide
Ambera Cruz
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
30 minute watch
The art of renewals
Gurprem Sagoo
Guide
•
6 minute read
Top ways AI powers Customer Success
Ambera Cruz
Panel Discussion
•
30 minute watch
Branching out: Exploring the roles of Customer Success
Katie Culp
Guide
•
6 minute read
Renewal strategies: The art of keeping customers
Ambera Cruz
Guide
•
8 minute read
Implementing Customer Success Software: Step-by-Step Guide
Ambera Cruz
Panel Discussion
•
30 minute watch
Branching out: Exploring the roles of Customer Success
Katie Culp
Guide
•
6 minute read
Renewal strategies: The art of keeping customers
Ambera Cruz
Guide
•
8 minute read
Implementing Customer Success Software: Step-by-Step Guide
Ambera Cruz
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
30 minute watch
The art of renewals
Gurprem Sagoo
Guide
•
6 minute read
Top ways AI powers Customer Success
Ambera Cruz
Panel Discussion
•
30 minute watch
Branching out: Exploring the roles of Customer Success
Katie Culp
Guide
•
6 minute read
Renewal strategies: The art of keeping customers
Ambera Cruz
Guide
•
8 minute read
Implementing Customer Success Software: Step-by-Step Guide
Ambera Cruz
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
30 minute watch
The art of renewals
Gurprem Sagoo
Guide
•
6 minute read
Top ways AI powers Customer Success
Ambera Cruz
Understand your customers
Understand your customers
Understand your customers
Understand your customers
Nothing here yet!
Nothing here yet!
Nothing here yet!
Nothing here yet!
Guide
•
5 minute read
It's worth the risk: Managing and identifying risk in CS
Ambera Cruz
Panel Discussion
•
30 minute watch
It’s worth the risk: Identifying and managing risks in CS
Gurprem Sagoo
Guide
•
8 minute read
The power of analytics in Customer Success
Jonas Terning
Speaker Session
•
28 minute watch
How to find patterns and drive outcomes proactively
Gurprem Sagoo
Interview
•
45 minute listen
AI in Customer Success
Jan Young
Guide
•
4 minute read
How do you evaluate customer success?
Jonas Terning
Guide
•
5 minute read
It's worth the risk: Managing and identifying risk in CS
Ambera Cruz
Panel Discussion
•
30 minute watch
It’s worth the risk: Identifying and managing risks in CS
Gurprem Sagoo
Guide
•
8 minute read
The power of analytics in Customer Success
Jonas Terning
Guide
•
5 minute read
It's worth the risk: Managing and identifying risk in CS
Ambera Cruz
Panel Discussion
•
30 minute watch
It’s worth the risk: Identifying and managing risks in CS
Gurprem Sagoo
Guide
•
8 minute read
The power of analytics in Customer Success
Jonas Terning
Speaker Session
•
28 minute watch
How to find patterns and drive outcomes proactively
Gurprem Sagoo
Interview
•
45 minute listen
AI in Customer Success
Jan Young
Guide
•
4 minute read
How do you evaluate customer success?
Jonas Terning
Guide
•
5 minute read
It's worth the risk: Managing and identifying risk in CS
Ambera Cruz
Panel Discussion
•
30 minute watch
It’s worth the risk: Identifying and managing risks in CS
Gurprem Sagoo
Guide
•
8 minute read
The power of analytics in Customer Success
Jonas Terning
Speaker Session
•
28 minute watch
How to find patterns and drive outcomes proactively
Gurprem Sagoo
Interview
•
45 minute listen
AI in Customer Success
Jan Young
Guide
•
4 minute read
How do you evaluate customer success?
Jonas Terning
Accelerate time to value
Accelerate time to value
Accelerate time to value
Accelerate time to value
Guide
•
6 minute read
Top ways AI powers Customer Success
Ambera Cruz
Panel Discussion
•
30 minute watch
Mastering AI in Customer Success
Gurprem Sagoo
Interview
•
42 minute listen
Delivering customer outcomes with a value framework
Chris Regester
Speaker Session
•
30 minute watch
The CSMs role in customer onboarding
Gurprem Sagoo
Product Update
•
3 minute read
Building for company-wide customer success
Alberto Lambert
Interview
•
40 minute listen
How to drive time to value for customers in only 14 days
Claire O'Regan
Guide
•
6 minute read
Top ways AI powers Customer Success
Ambera Cruz
Panel Discussion
•
30 minute watch
Mastering AI in Customer Success
Gurprem Sagoo
Interview
•
42 minute listen
Delivering customer outcomes with a value framework
Chris Regester
Guide
•
6 minute read
Top ways AI powers Customer Success
Ambera Cruz
Panel Discussion
•
30 minute watch
Mastering AI in Customer Success
Gurprem Sagoo
Interview
•
42 minute listen
Delivering customer outcomes with a value framework
Chris Regester
Speaker Session
•
30 minute watch
The CSMs role in customer onboarding
Gurprem Sagoo
Product Update
•
3 minute read
Making usage data meaningful
Alberto Lambert
Product Update
•
3 minute read
Building for company-wide customer success
Alberto Lambert
Guide
•
6 minute read
Top ways AI powers Customer Success
Ambera Cruz
Panel Discussion
•
30 minute watch
Mastering AI in Customer Success
Gurprem Sagoo
Interview
•
42 minute listen
Delivering customer outcomes with a value framework
Chris Regester
Speaker Session
•
30 minute watch
The CSMs role in customer onboarding
Gurprem Sagoo
Product Update
•
3 minute read
Building for company-wide customer success
Alberto Lambert
Interview
•
40 minute listen
How to drive time to value for customers in only 14 days
Claire O'Regan
Deliver a world-class experience
Deliver a world-class experience
Deliver a world-class experience
Deliver a world-class experience
Panel Discussion
•
30 minute watch
Delivering an outstanding customer experience at scale
Gurprem Sagoo
Speaker Session
•
30 minute watch
How to do high touch customer success (Part 2)
Gurprem Sagoo
Speaker Session
•
30 minute watch
How to do high touch customer success (Part 1)
Gurprem Sargoo
Speaker Session
•
30 minute watch
How to create true customer advocates
Gurprem Sagoo
Guide
•
5 minute read
Customer success metrics for SaaS
Jonas Terning
Panel Discussion
•
30 minute watch
Delivering an outstanding customer experience at scale
Gurprem Sagoo
Meet-Up
Customer Success in Manchester
Speaker Session
•
30 minute watch
How to do high touch customer success (Part 2)
Gurprem Sagoo
Panel Discussion
•
30 minute watch
Delivering an outstanding customer experience at scale
Gurprem Sagoo
Meet-Up
Customer Success in Manchester
Speaker Session
•
30 minute watch
How to do high touch customer success (Part 2)
Gurprem Sagoo
Speaker Session
•
30 minute watch
How to do high touch customer success (Part 1)
Gurprem Sargoo
Speaker Session
•
30 minute watch
How to create true customer advocates
Gurprem Sagoo
Guide
•
5 minute read
Customer success metrics for SaaS
Jonas Terning
Panel Discussion
•
30 minute watch
Delivering an outstanding customer experience at scale
Gurprem Sagoo
Speaker Session
•
30 minute watch
How to do high touch customer success (Part 2)
Gurprem Sagoo
Speaker Session
•
30 minute watch
How to do high touch customer success (Part 1)
Gurprem Sargoo
Speaker Session
•
30 minute watch
How to create true customer advocates
Gurprem Sagoo
Guide
•
5 minute read
Customer success metrics for SaaS
Jonas Terning
Become customer-centric
Become customer-centric
Become customer-centric
Become customer-centric
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
Christian Jakenfelds
Panel Discussion
•
58 minute watch
What does it take to be a VP of Customer Success?
Christian Jakenfelds
Panel Discussion
•
57 minute watch
What does it take to be a Director of Customer Success?
Christian Jakenfelds
Interview
•
36 minute listen
Transition into Customer Success
Julie Reader
Panel Discussion
•
1 hour watch
Planhat Experts: The State of Customer Success
Christian Jakenfelds
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
Christian Jakenfelds
Panel Discussion
•
58 minute watch
What does it take to be a VP of Customer Success?
Christian Jakenfelds
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
Christian Jakenfelds
Panel Discussion
•
58 minute watch
What does it take to be a VP of Customer Success?
Christian Jakenfelds
Panel Discussion
•
57 minute watch
What does it take to be a Director of Customer Success?
Christian Jakenfelds
Interview
•
36 minute listen
Transition into Customer Success
Julie Reader
Panel Discussion
•
1 hour watch
Planhat Experts: The State of Customer Success
Christian Jakenfelds
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
Christian Jakenfelds
Panel Discussion
•
58 minute watch
What does it take to be a VP of Customer Success?
Christian Jakenfelds
Panel Discussion
•
57 minute watch
What does it take to be a Director of Customer Success?
Christian Jakenfelds
Interview
•
36 minute listen
Transition into Customer Success
Julie Reader
Panel Discussion
•
1 hour watch
Planhat Experts: The State of Customer Success
Christian Jakenfelds
Optimize your customer organization
Optimize your customer organization
Optimize your customer organization
Optimize your customer organization
Panel Discussion
•
30 minute watch
Branching out: Exploring the roles of Customer Success
Katie Culp
Guide
•
8 minute read
Implementing Customer Success Software: Step-by-Step Guide
Ambera Cruz
Guide
•
5 minute read
Being data-driven, are we there yet?
Ambera Cruz
Panel Discussion
•
52 minute watch
Data-driven customer success: Powering customer retention in 2024
Ambera Cruz
Product Update
•
3 minute read
Towards Workflow 2.0: Introducing Projects & Sequences
Alberto Lambert
Interview
•
35 minute listen
How to become the best CSM of the year
Tulasi Ryali
Panel Discussion
•
30 minute watch
Branching out: Exploring the roles of Customer Success
Katie Culp
Guide
•
8 minute read
Implementing Customer Success Software: Step-by-Step Guide
Ambera Cruz
Guide
•
5 minute read
Being data-driven, are we there yet?
Ambera Cruz
Panel Discussion
•
30 minute watch
Branching out: Exploring the roles of Customer Success
Katie Culp
Guide
•
8 minute read
Implementing Customer Success Software: Step-by-Step Guide
Ambera Cruz
Guide
•
5 minute read
Being data-driven, are we there yet?
Ambera Cruz
Panel Discussion
•
52 minute watch
Data-driven customer success: Powering customer retention in 2024
Ambera Cruz
Product Update
•
3 minute read
Towards Workflow 2.0: Introducing Projects & Sequences
Alberto Lambert
Interview
•
35 minute listen
How to become the best CSM of the year
Tulasi Ryali
Panel Discussion
•
30 minute watch
Branching out: Exploring the roles of Customer Success
Katie Culp
Guide
•
8 minute read
Implementing Customer Success Software: Step-by-Step Guide
Ambera Cruz
Guide
•
5 minute read
Being data-driven, are we there yet?
Ambera Cruz
Panel Discussion
•
52 minute watch
Data-driven customer success: Powering customer retention in 2024
Ambera Cruz
Product Update
•
3 minute read
Towards Workflow 2.0: Introducing Projects & Sequences
Alberto Lambert
Interview
•
35 minute listen
How to become the best CSM of the year
Tulasi Ryali
Retain & grow your revenue
Retain & grow your revenue
Retain & grow your revenue
Retain & grow your revenue
Guide
•
6 minute read
Renewal strategies: The art of keeping customers
Ambera Cruz
Panel Discussion
•
30 minute watch
The art of renewals
Gurprem Sagoo
Panel Discussion
•
50 minute watch
HubSpot x Planhat: Driving Growth and Retention
Ambera Cruz
Panel Discussion
•
30 minute watch
How to hit 120% NRR in 2024
Gurprem Sagoo
Interview
•
37 minute listen
Customer success is not sales
Brandon Ramsey
Speaker Session
•
58 minute watch
Private Equity: Investing in Customer Success
Christian Jakenfelds