52 minutes
Data-driven customer success: Powering customer retention in 2024
As we move into 2024, retention remains top of mind for customer success (CS) teams that want to set themselves up for success in the new year.
Join us on January 24 to hear from Chris Regester, Chief Customer Officer at Planhat and Will May, Chief Revenue Officer at Pendo, moderated by Amberā Pualani Cruz, Head of Marketing at Planhat, discuss the importance of product analytics and how CS teams can use it to drive customer satisfaction and retention.
We’ll discuss:
Why CS teams need to be data-informed
Which types of product data CS teams should use
How to use product data to help with practical CS use cases
Watch the recording
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About the speakers
Ambera Cruz
Head of Marketing, Planhat
Moderator
Amberā Pualani Cruz has spent the last 12 years building and scaling high-performing marketing teams across the globe. Today she leads the marketing team at Planhat, driving demand and helping customers unlock sustainable growth through their successful customers.
Ambera Cruz
Head of Marketing, Planhat
Moderator
Amberā Pualani Cruz has spent the last 12 years building and scaling high-performing marketing teams across the globe. Today she leads the marketing team at Planhat, driving demand and helping customers unlock sustainable growth through their successful customers.
Ambera Cruz
Head of Marketing, Planhat
Moderator
Amberā Pualani Cruz has spent the last 12 years building and scaling high-performing marketing teams across the globe. Today she leads the marketing team at Planhat, driving demand and helping customers unlock sustainable growth through their successful customers.
Ambera Cruz
Head of Marketing, Planhat
Moderator
Amberā Pualani Cruz has spent the last 12 years building and scaling high-performing marketing teams across the globe. Today she leads the marketing team at Planhat, driving demand and helping customers unlock sustainable growth through their successful customers.
Will May
Chief Revenue Officer, Pendo
Will leads Pendo's revenue organization, working closely with the sales and customer success organizations. Prior to that, he has held several sales leadership positions in at companies like AppDynamics, Zscaler, and ClickUp.
Will May
Chief Revenue Officer, Pendo
Will leads Pendo's revenue organization, working closely with the sales and customer success organizations. Prior to that, he has held several sales leadership positions in at companies like AppDynamics, Zscaler, and ClickUp.
Will May
Chief Revenue Officer, Pendo
Will leads Pendo's revenue organization, working closely with the sales and customer success organizations. Prior to that, he has held several sales leadership positions in at companies like AppDynamics, Zscaler, and ClickUp.
Will May
Chief Revenue Officer, Pendo
Will leads Pendo's revenue organization, working closely with the sales and customer success organizations. Prior to that, he has held several sales leadership positions in at companies like AppDynamics, Zscaler, and ClickUp.
Chris Regester
Chief Customer Officer, Planhat
Chris Regester is the Chief Customer Officer at Planhat and was recently recognized by Pavilion, being included in their “Top 50 CCOs to Watch” list. With nearly two decades of experience in SaaS, he has demonstrated expertise in team building, strategic planning, and process optimization across diverse global markets.
Chris Regester
Chief Customer Officer, Planhat
Chris Regester is the Chief Customer Officer at Planhat and was recently recognized by Pavilion, being included in their “Top 50 CCOs to Watch” list. With nearly two decades of experience in SaaS, he has demonstrated expertise in team building, strategic planning, and process optimization across diverse global markets.
Chris Regester
Chief Customer Officer, Planhat
Chris Regester is the Chief Customer Officer at Planhat and was recently recognized by Pavilion, being included in their “Top 50 CCOs to Watch” list. With nearly two decades of experience in SaaS, he has demonstrated expertise in team building, strategic planning, and process optimization across diverse global markets.
Chris Regester
Chief Customer Officer, Planhat
Chris Regester is the Chief Customer Officer at Planhat and was recently recognized by Pavilion, being included in their “Top 50 CCOs to Watch” list. With nearly two decades of experience in SaaS, he has demonstrated expertise in team building, strategic planning, and process optimization across diverse global markets.
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Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB