52 minutes

Data-driven customer success: Powering customer retention in 2024

As we move into 2024, retention remains top of mind for customer success (CS) teams that want to set themselves up for success in the new year.

Join us on January 24 to hear from Chris Regester, Chief Customer Officer at Planhat and Will May, Chief Revenue Officer at Pendo, moderated by Amberā Pualani Cruz, Head of Marketing at Planhat, discuss the importance of product analytics and how CS teams can use it to drive customer satisfaction and retention.

We’ll discuss:

  • Why CS teams need to be data-informed

  • Which types of product data CS teams should use

  • How to use product data to help with practical CS use cases

Watch the recording

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About the speakers

Ambera Cruz

Head of Marketing, Planhat

Moderator

Amberā Pualani Cruz has spent the last 12 years building and scaling high-performing marketing teams across the globe. Today she leads the marketing team at Planhat, driving demand and helping customers unlock sustainable growth through their successful customers. 

Ambera Cruz

Head of Marketing, Planhat

Moderator

Amberā Pualani Cruz has spent the last 12 years building and scaling high-performing marketing teams across the globe. Today she leads the marketing team at Planhat, driving demand and helping customers unlock sustainable growth through their successful customers. 

Ambera Cruz

Head of Marketing, Planhat

Moderator

Amberā Pualani Cruz has spent the last 12 years building and scaling high-performing marketing teams across the globe. Today she leads the marketing team at Planhat, driving demand and helping customers unlock sustainable growth through their successful customers. 

Ambera Cruz

Head of Marketing, Planhat

Moderator

Amberā Pualani Cruz has spent the last 12 years building and scaling high-performing marketing teams across the globe. Today she leads the marketing team at Planhat, driving demand and helping customers unlock sustainable growth through their successful customers. 

Will May

Chief Revenue Officer, Pendo

Will leads Pendo's revenue organization, working closely with the sales and customer success organizations. Prior to that, he has held several sales leadership positions in at companies like AppDynamics, Zscaler, and ClickUp.

Will May

Chief Revenue Officer, Pendo

Will leads Pendo's revenue organization, working closely with the sales and customer success organizations. Prior to that, he has held several sales leadership positions in at companies like AppDynamics, Zscaler, and ClickUp.

Will May

Chief Revenue Officer, Pendo

Will leads Pendo's revenue organization, working closely with the sales and customer success organizations. Prior to that, he has held several sales leadership positions in at companies like AppDynamics, Zscaler, and ClickUp.

Will May

Chief Revenue Officer, Pendo

Will leads Pendo's revenue organization, working closely with the sales and customer success organizations. Prior to that, he has held several sales leadership positions in at companies like AppDynamics, Zscaler, and ClickUp.

Chris Regester

Chief Customer Officer, Planhat

Chris Regester is the Chief Customer Officer at Planhat and  was recently recognized by Pavilion, being included in their “Top 50 CCOs to Watch” list. With nearly two decades of experience in SaaS, he has demonstrated expertise in team building, strategic planning, and process optimization across diverse global markets.

Chris Regester

Chief Customer Officer, Planhat

Chris Regester is the Chief Customer Officer at Planhat and  was recently recognized by Pavilion, being included in their “Top 50 CCOs to Watch” list. With nearly two decades of experience in SaaS, he has demonstrated expertise in team building, strategic planning, and process optimization across diverse global markets.

Chris Regester

Chief Customer Officer, Planhat

Chris Regester is the Chief Customer Officer at Planhat and  was recently recognized by Pavilion, being included in their “Top 50 CCOs to Watch” list. With nearly two decades of experience in SaaS, he has demonstrated expertise in team building, strategic planning, and process optimization across diverse global markets.

Chris Regester

Chief Customer Officer, Planhat

Chris Regester is the Chief Customer Officer at Planhat and  was recently recognized by Pavilion, being included in their “Top 50 CCOs to Watch” list. With nearly two decades of experience in SaaS, he has demonstrated expertise in team building, strategic planning, and process optimization across diverse global markets.

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