How Redis Boosted Upsells and Cut Churn with Planhat
Redis
Redis
1001-5000 Employees
Enterprise
1001-5000 Employees
Enterprise
Headquarters
San Francisco, CA
Headquarters
San Francisco, CA
Switched to Planhat
2021
Switched to Planhat
2021
HighlightED Processes
Redis is the company behind the widely used in-memory data store of the same name, offering a real-time data platform for caching, databases and more. Though the team had the signals to understand customer value, they lacked a way to bring them together into actionable insights.
Redis is the company behind the widely used in-memory data store of the same name, offering a real-time data platform for caching, databases and more. Though the team had the signals to understand customer value, they lacked a way to bring them together into actionable insights.
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Challenge
Redis knew that unlocking product value meant understanding customers deeply—which segments adopt which features, and who to talk to about what. Before Planhat it had only a surface read: data scattered across systems, engagement stuck in Calendar and Gmail, and no structured process for onboarding, handoffs or renewals.
Before Planhat, we had to settle for a pretty surface-level understanding of our customers, which was harming adoption and the efficiency of our customer engagement.”
“
Alexey Smolyanyy
Director, Enterprise Customer Success
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Redis knew that unlocking product value meant understanding customers deeply—which segments adopt which features, and who to talk to about what. Before Planhat it had only a surface read: data scattered across systems, engagement stuck in Calendar and Gmail, and no structured process for onboarding, handoffs or renewals.
Before Planhat, we had to settle for a pretty surface-level understanding of our customers, which was harming adoption and the efficiency of our customer engagement.”
“
Alexey Smolyanyy
Director, Enterprise Customer Success
Redis knew that unlocking product value meant understanding customers deeply—which segments adopt which features, and who to talk to about what. Before Planhat it had only a surface read: data scattered across systems, engagement stuck in Calendar and Gmail, and no structured process for onboarding, handoffs or renewals.
“Before Planhat, we had to settle for a pretty surface-level understanding of our customers, which was harming adoption and the efficiency of our customer engagement.”
Alexey Smolyanyy
Director, Enterprise Customer Success
Share
Solution
Solution
Planhat matched Redis's instinct to justify decisions with data. Through the API and integrations, it consolidated the whole stack into one view—usage trends, interaction summaries, open tickets—and automations moved repetitive work into the background.
Through the platform's flexible API and rich suite of integrations, we quickly consolidated our entire customer tech stack into a single view for the first time ever.”
“
Share
Planhat matched Redis's instinct to justify decisions with data. Through the API and integrations, it consolidated the whole stack into one view—usage trends, interaction summaries, open tickets—and automations moved repetitive work into the background.
Through the platform's flexible API and rich suite of integrations, we quickly consolidated our entire customer tech stack into a single view for the first time ever.”
“
Planhat matched Redis's instinct to justify decisions with data. Through the API and integrations, it consolidated the whole stack into one view—usage trends, interaction summaries, open tickets—and automations moved repetitive work into the background.
“Through the platform's flexible API and rich suite of integrations, we quickly consolidated our entire customer tech stack into a single view for the first time ever.”
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
Outcomes
Outcomes
A deeper, data-backed understanding of customers changed how Redis ran the whole post-sale motion.
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A deeper, data-backed understanding of customers changed how Redis ran the whole post-sale motion.
A deeper, data-backed understanding of customers changed how Redis ran the whole post-sale motion.
For the first time, usage trends, interaction summaries and open tickets sit in one Customer 360 view rather than scattered across systems and inboxes.
We quickly consolidated our entire customer tech stack into a single view for the first time ever.”
“
For the first time, usage trends, interaction summaries and open tickets sit in one Customer 360 view rather than scattered across systems and inboxes.
We quickly consolidated our entire customer tech stack into a single view for the first time ever.”
“
For the first time, usage trends, interaction summaries and open tickets sit in one Customer 360 view rather than scattered across systems and inboxes.
We quickly consolidated our entire customer tech stack into a single view for the first time ever.”
“
Redis can now see which segments adopt which functionality, and engage the right stakeholders about the right things.
We know that unlocking our product's value requires us to understand our customers deeply—how customers are using our product and which segments are adopting which functionalities.”
“
Redis can now see which segments adopt which functionality, and engage the right stakeholders about the right things.
We know that unlocking our product's value requires us to understand our customers deeply—how customers are using our product and which segments are adopting which functionalities.”
“
Redis can now see which segments adopt which functionality, and engage the right stakeholders about the right things.
We know that unlocking our product's value requires us to understand our customers deeply—how customers are using our product and which segments are adopting which functionalities.”
“
The same signals let the team catch patterns and act before they become problems, which brought churn down.
This proactive approach to customer management, powered by Planhat, has transformed our teams' operating performance.”
“
The same signals let the team catch patterns and act before they become problems, which brought churn down.
This proactive approach to customer management, powered by Planhat, has transformed our teams' operating performance.”
“
The same signals let the team catch patterns and act before they become problems, which brought churn down.
This proactive approach to customer management, powered by Planhat, has transformed our teams' operating performance.”
“
Redis needed a deeper view of product usage, tickets and engagement to help customers unlock more value. Planhat consolidated the customer tech stack into one view and automated key workflows, helping the team boost upsells and reduce churn through earlier action.
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Redis needed a deeper view of product usage, tickets and engagement to help customers unlock more value. Planhat consolidated the customer tech stack into one view and automated key workflows, helping the team boost upsells and reduce churn through earlier action.
Share
Redis needed a deeper view of product usage, tickets and engagement to help customers unlock more value. Planhat consolidated the customer tech stack into one view and automated key workflows, helping the team boost upsells and reduce churn through earlier action.
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.