How Thrive Lifted License Upsells 24% YOY with Planhat
24
24
%
%
More YoY license upsells
More YoY license upsells
Thrive
Thrive
51-200 Employees
Scale-up
51-200 Employees
Scale-up
Headquarters
New York, NY
Headquarters
New York, NY
Thrive is a learning technology platform that helps organisations deliver training, engagement and customer experiences at scale. Customer experience was already a company-wide priority; the missing piece was a post-sale view that the entire business could act on.
Thrive is a learning technology platform that helps organisations deliver training, engagement and customer experiences at scale. Customer experience was already a company-wide priority; the missing piece was a post-sale view that the entire business could act on.
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Challenge
At Thrive, customer experience is everyone's concern, not just Customer Success. But running both new business and existing customers through HubSpot didn't work—from a post-sale view, there was no feasible way to see NRR.
From the post-sale perspective, there was no feasible way to get an overview of our Net Revenue Retention (NRR) using Hubspot.”
“
Share
At Thrive, customer experience is everyone's concern, not just Customer Success. But running both new business and existing customers through HubSpot didn't work—from a post-sale view, there was no feasible way to see NRR.
From the post-sale perspective, there was no feasible way to get an overview of our Net Revenue Retention (NRR) using Hubspot.”
“
At Thrive, customer experience is everyone's concern, not just Customer Success. But running both new business and existing customers through HubSpot didn't work—from a post-sale view, there was no feasible way to see NRR.
“From the post-sale perspective, there was no feasible way to get an overview of our Net Revenue Retention (NRR) using Hubspot.”
Share
Solution
Solution
The whole organisation now runs on Planhat, which gives everyone a shared read on customers and answers the questions Thrive cares about—who's getting value, who's adopting well.
The insights Planhat gives us are crucial and ensure we all have a finger on the pulse of our customers.”
“
Share
The whole organisation now runs on Planhat, which gives everyone a shared read on customers and answers the questions Thrive cares about—who's getting value, who's adopting well.
The insights Planhat gives us are crucial and ensure we all have a finger on the pulse of our customers.”
“
The whole organisation now runs on Planhat, which gives everyone a shared read on customers and answers the questions Thrive cares about—who's getting value, who's adopting well.
“The insights Planhat gives us are crucial and ensure we all have a finger on the pulse of our customers.”
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
Outcomes
Outcomes
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The NRR overview HubSpot could not produce is now in place, giving the whole business a read on retention.
The NRR overview HubSpot could not produce is now in place, giving the whole business a read on retention.
The NRR overview HubSpot could not produce is now in place, giving the whole business a read on retention.
Health scores tell the team where churn risk sits and which customers to focus on.
Health scores tell the team where churn risk sits and which customers to focus on.
Health scores tell the team where churn risk sits and which customers to focus on.
License upsells are running 24% higher year on year, helped by seeing when customers approach their license limits and talking to them early.
Now we can see when customers are approaching their license limits and speak to them proactively, all thanks to the visibility we get on our customers with Planhat.”
“
License upsells are running 24% higher year on year, helped by seeing when customers approach their license limits and talking to them early.
Now we can see when customers are approaching their license limits and speak to them proactively, all thanks to the visibility we get on our customers with Planhat.”
“
License upsells are running 24% higher year on year, helped by seeing when customers approach their license limits and talking to them early.
Now we can see when customers are approaching their license limits and speak to them proactively, all thanks to the visibility we get on our customers with Planhat.”
“
Thrive needed customer experience to be visible beyond CS, but HubSpot could not give the team a clear post-sale view of NRR or customer value. Planhat brought the whole organisation onto shared customer insight, helping license upsells rise 24% year over year.
Share
Thrive needed customer experience to be visible beyond CS, but HubSpot could not give the team a clear post-sale view of NRR or customer value. Planhat brought the whole organisation onto shared customer insight, helping license upsells rise 24% year over year.
Share
Thrive needed customer experience to be visible beyond CS, but HubSpot could not give the team a clear post-sale view of NRR or customer value. Planhat brought the whole organisation onto shared customer insight, helping license upsells rise 24% year over year.
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.