How Toon Boom Took Their Team Further with Planhat
Toon Boom
Toon Boom
51-200 Employees
Enterprise
51-200 Employees
Enterprise
Headquarters
Canada
Headquarters
Canada
Switched to Planhat
2019
Switched to Planhat
2019
HighlightED Processes
Toon Boom is a Canadian software company making industry-standard 2D animation and storyboarding tools. Growing quickly, the team went in search of a system flexible enough to reflect the complexity of its customers, products and contracts without adding more operational overhead.
Toon Boom is a Canadian software company making industry-standard 2D animation and storyboarding tools. Growing quickly, the team went in search of a system flexible enough to reflect the complexity of its customers, products and contracts without adding more operational overhead.
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Challenge
Toon Boom serves B2B, B2C and B2G customers with very different needs, across a wide product range. Customer type, contract value, length and journey stage all vary—and all of it had to be tracked to deliver the best experience.
We needed to track all this complexity to offer the best experience possible.”
“
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Toon Boom serves B2B, B2C and B2G customers with very different needs, across a wide product range. Customer type, contract value, length and journey stage all vary—and all of it had to be tracked to deliver the best experience.
We needed to track all this complexity to offer the best experience possible.”
“
Toon Boom serves B2B, B2C and B2G customers with very different needs, across a wide product range. Customer type, contract value, length and journey stage all vary—and all of it had to be tracked to deliver the best experience.
“We needed to track all this complexity to offer the best experience possible.”
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Solution
Solution
Planhat was intuitive enough for the team to configure themselves, without pulling in developers. The revenue tracking stood out—MRR and metrics per customer, company and segment, visible at a glance.
Planhat is easy to use, its interface is intuitive, and we can configure it ourselves without needing extra help from developers.”
“
Share
Planhat was intuitive enough for the team to configure themselves, without pulling in developers. The revenue tracking stood out—MRR and metrics per customer, company and segment, visible at a glance.
Planhat is easy to use, its interface is intuitive, and we can configure it ourselves without needing extra help from developers.”
“
Planhat was intuitive enough for the team to configure themselves, without pulling in developers. The revenue tracking stood out—MRR and metrics per customer, company and segment, visible at a glance.
“Planhat is easy to use, its interface is intuitive, and we can configure it ourselves without needing extra help from developers.”
Share
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Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
Outcomes
Outcomes
Across a complex, multi-segment customer base, the value landed in revenue visibility, executive reporting, and self-sufficiency.
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Across a complex, multi-segment customer base, the value landed in revenue visibility, executive reporting, and self-sufficiency.
Across a complex, multi-segment customer base, the value landed in revenue visibility, executive reporting, and self-sufficiency.
Revenue tracking shows MRR and metrics per customer, company and segment at a glance, tracked month on month.
The revenue tracking in Planhat is fantastic — I can see the MRR and other customer success metrics for each customer, company, and segment at a glance.”
“
Revenue tracking shows MRR and metrics per customer, company and segment at a glance, tracked month on month.
The revenue tracking in Planhat is fantastic — I can see the MRR and other customer success metrics for each customer, company, and segment at a glance.”
“
Revenue tracking shows MRR and metrics per customer, company and segment at a glance, tracked month on month.
The revenue tracking in Planhat is fantastic — I can see the MRR and other customer success metrics for each customer, company, and segment at a glance.”
“
That data lets the team show the executive board the impact customer success has on the business.
Now I can show our executive team the positive impact customer success has on our business in a data-driven way.”
“
That data lets the team show the executive board the impact customer success has on the business.
Now I can show our executive team the positive impact customer success has on our business in a data-driven way.”
“
That data lets the team show the executive board the impact customer success has on the business.
Now I can show our executive team the positive impact customer success has on our business in a data-driven way.”
“
The team configures the platform itself. The flexible UI means no budget for a dedicated developer, which for Toon Boom was a firm requirement.
Our capacity has improved and we've simultaneously reduced operational management costs.”
“
The team configures the platform itself. The flexible UI means no budget for a dedicated developer, which for Toon Boom was a firm requirement.
Our capacity has improved and we've simultaneously reduced operational management costs.”
“
The team configures the platform itself. The flexible UI means no budget for a dedicated developer, which for Toon Boom was a firm requirement.
Our capacity has improved and we've simultaneously reduced operational management costs.”
“
Toon Boom needed to manage B2B, B2C and B2G customers across different products, contracts and journey stages. Planhat gave the team a flexible, self-configurable system for revenue tracking and customer visibility, reducing operational management costs while improving capacity.
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Toon Boom needed to manage B2B, B2C and B2G customers across different products, contracts and journey stages. Planhat gave the team a flexible, self-configurable system for revenue tracking and customer visibility, reducing operational management costs while improving capacity.
Share
Toon Boom needed to manage B2B, B2C and B2G customers across different products, contracts and journey stages. Planhat gave the team a flexible, self-configurable system for revenue tracking and customer visibility, reducing operational management costs while improving capacity.
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.