How to manage churn in turbulent times
Our host Anika Zubair chats with Jay Nathan, EVP and CCO at Higher Logic about how to manage churn in turbulent times.
March 22, 2023
2 min read
Transition into Customer Success
Our host Anika Zubair chats with Julie Reader, Customer Success Coach at Dooly about landing your first customer success role without any SaaS experience.
February 22, 2023
2 min read
Customer Success in a recession
Our host Anika Zubair chats with Jennifer Yorke, CCO at Omertria about how to ensure the success of your CS department during a recession.
January 25, 2023
2 min read
A day in the life of a CSM
Our host Anika Zubair chats with Prashanth Joth, Customer Success Manager at HubSpot about how to drive customer outcomes based on customer maturity.
December 20, 2022
1 min read
Podcasts
November 22, 2022
2 min read
CCO Metrics: How to convince the C-Suite
Our host Anika Zubair chats with Gemma Cipriani-Espineira, Chief Customer Officer at Chili Piper about what metrics are important and how to report them correctly.
October 25, 2022
2 min read
How to drive time to value for customers in only 14 days
Our host Anika Zubair chats with Claire O'Regan, Director of Customer Success at Juro about how to drive time to value for customers in only 14 days.
September 20, 2022
2 min read
How to grow CS while focusing on customer outcomes
Our host Anika Zubair chats with Markus Rentsch, CEO at Remark-able about how to grow customer success while focusing on customer outcomes.
August 23, 2022
2 min read
How to close a renewal with an upsell
Our host Anika Zubair chats with Irit Eizips, Chief Customer Officer & CEO at CSM Practice about how to close a renewal with an upsell.
July 13, 2022
2 min read
Charging for Customer Success
Our host Anika Zubair chats with Pat Phelan, Chief Customer Officer at GoCardless about charging for customer success.
June 17, 2022
2 min read
How to design CS for a mature organization
Our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.
