Our host Anika Zubair chats with Jay Nathan, EVP and CCO at Higher Logic about how to manage churn in turbulent times.
March 22, 2023
2 min read
Our host Anika Zubair chats with Julie Reader, Customer Success Coach at Dooly about landing your first customer success role without any SaaS experience.
February 22, 2023
2 min read
Our host Anika Zubair chats with Jennifer Yorke, CCO at Omertria about how to ensure the success of your CS department during a recession.
January 25, 2023
2 min read
Our host Anika Zubair chats with Prashanth Joth, Customer Success Manager at HubSpot about how to drive customer outcomes based on customer maturity.
December 20, 2022
1 min read
Our host Anika Zubair chats with Gemma Cipriani-Espineira, Chief Customer Officer at Chili Piper about what metrics are important and how to report them correctly.
Our host Anika Zubair chats with Claire O'Regan, Director of Customer Success at Juro about how to drive time to value for customers in only 14 days.
Our host Anika Zubair chats with Markus Rentsch, CEO at Remark-able about how to grow customer success while focusing on customer outcomes.
Our host Anika Zubair chats with Irit Eizips, Chief Customer Officer & CEO at CSM Practice about how to close a renewal with an upsell.
Our host Anika Zubair chats with Pat Phelan, Chief Customer Officer at GoCardless about charging for customer success.
Our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.
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