Big thanks to Anika, and a cheerful hello to Malin!
A special podcast episode celebrating Anika Zubair's farewell and welcoming Malin Skoglund as our new host.
February 21, 2024
2 min read
Customer success is not sales
Our host Anika Zubair chats with Brandon Ramsey, Head of Customer Success at OnsiteIQ about how to make sure customer success is not sales.
January 31, 2024
2 min read
Planning for Customer Success in 2024
Our host Anika Zubair chats with Sue Nabeth Moore, Co-Founder of Success Chain about the future of customer success.
December 15, 2023
2 min read
The importance of revenue in CS
Our host Anika Zubair chats with Maranda Dziekonski, Senior VP of Customer Success at Datasembly about the importance of viewing customer success as a revenue generator rather than a cost center.
November 16, 2023
2 min read
Podcasts
October 18, 2023
3 min read
Delivering customer outcomes with a value framework
Our host Anika Zubair chats with Chris Regester, Chief Customer Officer at Planhat about how to deliver customer outcomes through a value framework.
September 20, 2023
3 min read
The art of scaling Customer Success
Our host Anika Zubair chats with Daniel Ennis, Scale Team Manager at Monday.com about scaled customer success and explores its significance in today's ever-evolving business landscape.
August 23, 2023
2 min read
How to become the best CSM of the year
Our host Anika Zubair chats with Tulasi Ryali, Senior Customer Success Manager at Siemens about how to help your customer reach their business goals through value creation.
July 13, 2023
2 min read
Sustainable growth in Customer Success
Our host Anika Zubair chats with Shannon Nishi, Director of Customer Success at Customer.io about sustainable growth in Customer Success.
June 26, 2023
2 min read
AI and the new age of customer support
Our host Anika Zubair chats with Declan Ivory, VP of Customer Support at Intercom about how AI is transforming the customer support department.
May 19, 2023
2 min read
AI in Customer Success
Our host Anika Zubair chats with Jan Young, Principal Consultant for The Success League about AI and it’s effect on Customer Success.
