The art of scaling Customer Success
Our host Anika Zubair chats with Daniel Ennis, Scale Team Manager at Monday.com about scaled customer success and explores its significance in today's ever-evolving business landscape.
September 20, 2023
3 min read
How to become the best CSM of the year
Our host Anika Zubair chats with Tulasi Ryali, Senior Customer Success Manager at Siemens about how to help your customer reach their business goals through value creation.
August 23, 2023
2 min read
Sustainable growth in Customer Success
Our host Anika Zubair chats with Shannon Nishi, Director of Customer Success at Customer.io about sustainable growth in Customer Success.
July 13, 2023
2 min read
AI and the new age of customer support
Our host Anika Zubair chats with Declan Ivory, VP of Customer Support at Intercom about how AI is transforming the customer support department.
June 26, 2023
2 min read
Podcasts
May 19, 2023
2 min read
AI in Customer Success
Our host Anika Zubair chats with Jan Young, Principal Consultant for The Success League about AI and it’s effect on Customer Success.
April 18, 2023
2 min read
Laid off in CS - what to do next?
Our host Anika Zubair chats with Carly Agar, Founder and CEO at CarlyAgar about landing a customer success job in 2023.
March 22, 2023
2 min read
How to manage churn in turbulent times
Our host Anika Zubair chats with Jay Nathan, EVP and CCO at Higher Logic about how to manage churn in turbulent times.
February 22, 2023
2 min read
Transition into Customer Success
Our host Anika Zubair chats with Julie Reader, Customer Success Coach at Dooly about landing your first customer success role without any SaaS experience.
January 25, 2023
2 min read
Customer Success in a recession
Our host Anika Zubair chats with Jennifer Yorke, CCO at Omertria about how to ensure the success of your CS department during a recession.
December 20, 2022
1 min read
A day in the life of a CSM
Our host Anika Zubair chats with Prashanth Joth, Customer Success Manager at HubSpot about how to drive customer outcomes based on customer maturity.
