A day in the life of a CSM

1 min read

The life of a Customer Success Manager (CSM) is never a dull one. Everyday you meet fascinating people, change how businesses operate (normally for the better), and even help a few get out of a hole. Sometimes it can even be a rollercoaster of emotions!

But how can a CSM make sure they are making the most of their precious time? What are the best tactical things a CSM can do today to help their customers? How can they ensure every customer in their portfolio continues to see success? And more importantly, how do you measure that success?

In this episode, our host Anika Zubair chats with Prashanth Jothi, Customer Success Manager at HubSpot about how to drive customer outcomes based on customer maturity.

Prashanth is a customer success enthusiast with a diverse background that spans everything from product to marketing, and sales. He brings a fresh perspective from working across four different countries, and shares both tactical and actionable insights every single day on LinkedIn to help inspire fellow CSMs and the CS community.

How to manage churn in turbulent times

Our host Anika Zubair chats with Jay Nathan, EVP and CCO at Higher Logic about how to manage churn in turbulent times.

Transition into Customer Success

Our host Anika Zubair chats with Julie Reader, Customer Success Coach at Dooly about landing your first customer success role without any SaaS experience.

Customer Success in a recession

Our host Anika Zubair chats with Jennifer Yorke, CCO at Omertria about how to ensure the success of your CS department during a recession.

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