Podcasts
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June 17, 2022
2 min read
How to design CS for a mature organization
Our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.
May 17, 2022
3 min read
From global to local: How to expand CS in EMEA
Our host Anika Zubair chats with Marija Skobe-Pilley about leading a CS team in EMEA and working with EMEA customers.
April 19, 2022
2 min read
The role of Customer Education in CS
Our host Anika Zubair chats with Bill Cushard about everything you need to know about customer education.
March 17, 2022
2 min read
Moving from defense to offense in CS
Our host Anika Zubair chats with Harini Gokul, Head of Customer Success at AWS about her experience of shaping and building CS as a value realization.
March 1, 2022
3 min read
How to build your personal brand in CS
Our host Anika Zubair chats with Erika Villarreal about how to build your personal brand in Customer Success.
January 19, 2022
3 min read
Mental health in CS: It's ok not to be ok!
Our host Anika Zubair chats with Matt Myszkowski about why mental health should be prioritized in Customer Success.
December 20, 2021
3 min read
The world's first university degree in Customer Success
Our host Anika Zubair chats with Vijay Mehrotra about what tomorrow's CS leaders are being taught at university.
November 17, 2021
2 min read
How to build effective health scores
Our host Anika Zubair chats with Andrew Marks, Co-Founder of SuccessHACKER, about how to build effective health scores.
October 11, 2021
2 min read
Think People, not Customers
Our host Anika Zubair chats with David Jackson, CS Coach, Author and CEO at TheCustomer.Co, about why we should focus on people, not customers.
September 6, 2021
3 min read
Scaling CS teams and CS Models
Our host Anika Zubair chats with Jeff Heckler, Director of CS Solutions at MarketSource (former Global Head of CS at Pipedrive) about scaling CS teams and CS models.
