Podcasts
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July 10, 2018
15 min read
Customer Experience & Usability
Essential components of customer success we discuss on the podcast with MeetEdgar's Zachary Schulte.
June 11, 2018
12 min read
Using Customer Maturity Scales & Personas for Better Outreach and Strategy
Infunnel's customer maturity scale helps them help their customers reach their goals.
May 8, 2018
16 min read
How to Close the Customer Feedback Loop
Director of Customer Success @ Planday provides some advice and best practices for collecting customer feedback and closing the loop.
April 16, 2018
17 min read
Customer Success in Europe
Sue Nabeth, co-founder of Customer Success Europe, talks about her experiences in the business & some differences between customer success in the US vs the EU.
April 3, 2018
24 min read
How Sales & Customer Success Can Overlap
Bonjoro's Head of Sales, Amaan Nathoo, talks about how they have a sales team that is heavily overlapping with customer success and why.
March 6, 2018
28 min read
Why Focusing on Team and Relationships is Essential
Peakon's VP of Customer Success discusses the importance they place on CSMs creating a strong customer relationship.
March 2, 2018
10 min read
What Do You Look For When Hiring a New CSM Team Member?
The responses of leaders in Customer Success to what they look for when hiring on an addition to their team.
February 19, 2018
20 min read
SavvyCard - Investing Early in Customer Experience & Growth
SavvyCard CEO & Dir. of User Experience discuss what investing early in customer success has done for their growth.
January 29, 2018
2 min read
Jonas Stanford on Data in Customer Success
Jonas Stanford, Dir. of Customer Success at Unbounce, discusses what data is important to focus on for customer success teams.
January 15, 2018
2 min read
Ingmar Zahorsky on Scaling Customer Success
The Director of Customer Success @ ChartMogul talked with Planhat about scaling a team, and their customer success strategy.
