Podcasts
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December 4, 2017
2 min read
Twilio's Lead of Customer Success, EMEA & APAC
Christina Kopka discusses creating a CS team around a much more technical product, and one that doesn't follow the normal SaaS subscription.
October 24, 2017
2 min read
Michael Redbord talks Customer Success @ Hubspot
The VP of Services & Support @ Hubspot, Michael Redbord, gives his perspective on how to create happy & successful customers.
October 10, 2017
2 min read
Yves Doucet, CEO of Dovico, on Creating a Culture of Customer Success
Cultuer Coach & CEO of Dovico talks about how his company has created a culture of customer success.
September 26, 2017
2 min read
Intercom's Jeff Gardner, Discusses the Early Days of Intercom & Building a Team
Jeff Gardner, Director of Customer Support & Success at Intercom, talks about building his first team.
September 12, 2017
1 min read
Jonathan Bean on Customer Success at Mynewsdesk
Jonathan Bean, the CMO @ Mynewsdesk, gives his insight & expertise about what it takes to grow a start-up.
September 5, 2017
1 min read
Tania Kefs on Building a Customer Success Team
Tania Kefs, Head of Customer Success at Aircall tells us what it is like to be the pioneer of CS at Aircall, and givecs advice to others starting out.
August 29, 2017
1 min read
Ed Buckley on Peerfit & Growing a Startup
Ed Buckley, CEO & Co-Founder of Peerfit, discusses their experience selling an enterprise health solution, & preparing for Series B Funding.
May 9, 2017
2 min read
David Apple Talks Customer Success at Typeform
David Apple, VP of Customer Success at Typeform, spoke with us about building a CSM team from the ground up.
April 11, 2017
3 min read
Peter & Kurt Akman on Raxar's Growth and Customer Success
Peter & Kurt Akman talk about growing their start-up, and about the 500 Startups Accelerator Program.
March 17, 2017
6 min read
Pietari Suvanto on Vainu and Customer Success
We discuss Customer Success with Pietari Suvanto, CEO & co-founder of Vainu, one of Scandinavias fastest growing SaaS companies.
