Prevent
Churn
Make your customers last a lifetime
Happy customers stay. Unhappy customers churn. Use Planhat to identify unhappy customers, understand their needs, and take action to prevent churn. Track high churn cohorts. Create an early warning system with alerts and triggers based on usage and health. Spread happiness at scale.
Spot negative usage trends. Take action!
Track and visualise customer usage data in real time. Benchmark your customers’ usage, visualise how engagement changes, be alerted if it does and share it with your customers so they know the value they are getting from your products.
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Ensure customers are “healthy”
Design Health Scores to meet your specific needs in the world’s only Health Score Laboratory! Experiment with different rules, build Health Scores for specific customer groups and use the data you have in Planhat with almost limitless flexibility. Spot churn before it’s too late!
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Actions based on alerts
Create alerts based on your Health Score development. Create actionable tasks based on the development among your customers.
Want to know how we would
help you reduce your churn?
