How Advanced keeps costs low and scales CS team capabilities via digital engagement
Discover the success factor behind Advanced’s customer success, with Vice President of Customer Success, Mike Osborn.
January 24, 2023
9 min read
The Future of Customer Success: Key Questions for 2023
Discover the key customer success trends for 2023 that will help your business stay ahead of the competition and help deliver value to your customers.
January 11, 2023
5 min read
Planhat Leads the Way in Customer Journey Mapping
In the G2 Winter Report 2022 Planhat has been named a leader in seven categories – including a brand new category: Customer Journey Mapping.
December 13, 2022
5 min read
How PushPress maximizes time and resources using a Customer Platform
Discover the success factor behind PushPress’ customer success, with Director of Customer Success, Gavin Danfelt-Martin.
November 3, 2022
7 min read
Blogs
January 24, 2023
9 min read
How Advanced keeps costs low and scales CS team capabilities via digital engagement
Discover the success factor behind Advanced’s customer success, with Vice President of Customer Success, Mike Osborn.
January 11, 2023
5 min read
The Future of Customer Success: Key Questions for 2023
Discover the key customer success trends for 2023 that will help your business stay ahead of the competition and help deliver value to your customers.
December 13, 2022
5 min read
Planhat Leads the Way in Customer Journey Mapping
In the G2 Winter Report 2022 Planhat has been named a leader in seven categories – including a brand new category: Customer Journey Mapping.
November 3, 2022
7 min read
How PushPress maximizes time and resources using a Customer Platform
Discover the success factor behind PushPress’ customer success, with Director of Customer Success, Gavin Danfelt-Martin.
November 1, 2022
16 min read
Roles in a Customer Success Division
As you grow your customer success division, these are the roles and responsibilities you should add to your team.
October 20, 2022
7 min read
RFP for Customer Success Software: Best practices 2023
Create an RFP for Customer Success Software - or download our template
September 22, 2022
6 min read
G2 Fall Report: Planhat helps grow your revenue
In G2 Fall Report 2022 Planhat has been named a leader in six categories: Customer Data Platform, Client Onboarding Software, Customer Success Software, Client Portal, Customer Revenue Optimization, and Subscription Revenue Management.
September 15, 2022
5 min read
What Is Good Gross Revenue Retention?
Learn how to measure your business’s success and what to strive for to have success.
September 15, 2022
4 min read
What Is a Good Net Dollar Retention Benchmark
Learn what a good benchmark for net dollar retention is for your SaaS business, and why these types of metrics are important.
September 15, 2022
6 min read
Why is Net Dollar Retention Important
Net dollar retention measures both a company’s ability to retain customers and keep them engaged.
