How Advanced keeps costs low and scales CS team capabilities via digital engagement

Discover the success factor behind Advanced’s customer success, with Vice President of Customer Success, Mike Osborn.

Author

Courtney Larisey

January 24, 2023

9 min read

The Future of Customer Success: Key Questions for 2023

Discover the key customer success trends for 2023 that will help your business stay ahead of the competition and help deliver value to your customers.

January 11, 2023

5 min read

Planhat Leads the Way in Customer Journey Mapping

In the G2 Winter Report 2022 Planhat has been named a leader in seven categories – including a brand new category: Customer Journey Mapping.

December 13, 2022

5 min read

How PushPress maximizes time and resources using a Customer Platform

Discover the success factor behind PushPress’ customer success, with Director of Customer Success, Gavin Danfelt-Martin.

November 3, 2022

7 min read

Blogs

Image Author

January 24, 2023

9 min read

How Advanced keeps costs low and scales CS team capabilities via digital engagement

Discover the success factor behind Advanced’s customer success, with Vice President of Customer Success, Mike Osborn.

Image Author

January 11, 2023

5 min read

The Future of Customer Success: Key Questions for 2023

Discover the key customer success trends for 2023 that will help your business stay ahead of the competition and help deliver value to your customers.

Image Author

December 13, 2022

5 min read

Planhat Leads the Way in Customer Journey Mapping

In the G2 Winter Report 2022 Planhat has been named a leader in seven categories – including a brand new category: Customer Journey Mapping.

Image Author

November 3, 2022

7 min read

How PushPress maximizes time and resources using a Customer Platform

Discover the success factor behind PushPress’ customer success, with Director of Customer Success, Gavin Danfelt-Martin.

Image Author

November 1, 2022

16 min read

Roles in a Customer Success Division

As you grow your customer success division, these are the roles and responsibilities you should add to your team.

Image Author

October 20, 2022

7 min read

RFP for Customer Success Software: Best practices 2023

Create an RFP for Customer Success Software - or download our template

Image Author

September 22, 2022

6 min read

G2 Fall Report: Planhat helps grow your revenue

In G2 Fall Report 2022 Planhat has been named a leader in six categories: Customer Data Platform, Client Onboarding Software, Customer Success Software, Client Portal, Customer Revenue Optimization, and Subscription Revenue Management.

Image Author

September 15, 2022

5 min read

What Is Good Gross Revenue Retention?

Learn how to measure your business’s success and what to strive for to have success.

Image Author

September 15, 2022

4 min read

What Is a Good Net Dollar Retention Benchmark

Learn what a good benchmark for net dollar retention is for your SaaS business, and why these types of metrics are important.

Image Author

September 15, 2022

6 min read

Why is Net Dollar Retention Important

Net dollar retention measures both a company’s ability to retain customers and keep them engaged.

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