Podcast
Customer Feedback, turning feedback into insights
Our host Anika Zubair chats with Kellie Lucas, author and CS coach, about how to turn customer feedback into insights.
Evolution of the CSM
Our host Anika Zubair chats with Ray Rauch, VP of Customer Success at Concord on the evolution of the CSM.
Building a customer advocacy program
Our host Anika Zubair chats with Alex Farmer, VP of Customer Success at Cognite on ways to build a customer advocacy program.
Keeping CSMs engaged at work and career development
Our host Anika Zubair chats with Fran Beckley, Head of Client Services at SourceBreaker on ways to keep your CSMs engaged at work and career development opportunities.
How to go from $0 to $5m in SaaS revenue within a span of 3 months without any VC funding
Our host Anika Zubair chats with George C. Huang, Director of Customer Experience & Success at Remo on the huge success they achieved in the last 3 months and how focusing on Customer Success from the beginning can lead to astronomical growth.
Remote Customer Onboarding
Tech companies have started onboarding new customers remotely. For some companies this is something that has never been done before, and for others it was natural to transition. But now after months of remote onboarding, is your method working?
Restructuring a Customer Success Organization
With the growth of Customer Success, companies are adding a number of different roles to the Customer Success org. How do you restructure your organization to fit into a refreshed Customer Success department?
How to build a Customer Success Community
As your business grows, you want your users to get the most out of your products, and for them to be happy customers and true advocates. We discuss how building a customer community can help.
Growing Customer Success from a Startup to a Scaleup
There are a lot of growing pains as you grow from a startup to a scaleup, so how do you manage your Customer Success team during this transition?
How to make impactful Customer Success changes during COVID-19
COVID-19 has completely changed the global economy and it is especially important that Customer Success teams come together, strive to retain customers and support their customer base.
