How to design CS for a mature organization

Our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.

Author

Marco Carrubba

June 17, 2022

2 min read

From global to local: How to expand CS in EMEA

Our host Anika Zubair chats with Marija Skobe-Pilley about leading a CS team in EMEA and working with EMEA customers.

May 17, 2022

3 min read

The role of Customer Education in CS

Our host Anika Zubair chats with Bill Cushard about everything you need to know about customer education.

April 19, 2022

2 min read

Moving from defense to offense in CS

Our host Anika Zubair chats with Harini Gokul, Head of Customer Success at AWS about her experience of shaping and building CS as a value realization.

March 17, 2022

2 min read

Podcasts

Image Author

June 17, 2022

2 min read

How to design CS for a mature organization

Our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.

Image Author

May 17, 2022

3 min read

From global to local: How to expand CS in EMEA

Our host Anika Zubair chats with Marija Skobe-Pilley about leading a CS team in EMEA and working with EMEA customers.

Image Author

April 19, 2022

2 min read

The role of Customer Education in CS

Our host Anika Zubair chats with Bill Cushard about everything you need to know about customer education.

Image Author

March 17, 2022

2 min read

Moving from defense to offense in CS

Our host Anika Zubair chats with Harini Gokul, Head of Customer Success at AWS about her experience of shaping and building CS as a value realization.

Image Author

March 1, 2022

3 min read

How to build your personal brand in CS

Our host Anika Zubair chats with Erika Villarreal about how to build your personal brand in Customer Success.

Image Author

January 19, 2022

3 min read

Mental health in CS: It's ok not to be ok!

Our host Anika Zubair chats with Matt Myszkowski about why mental health should be prioritized in Customer Success.

Image Author

December 20, 2021

3 min read

The world's first university degree in Customer Success

Our host Anika Zubair chats with Vijay Mehrotra about what tomorrow's CS leaders are being taught at university.

Image Author

November 17, 2021

2 min read

How to build effective health scores

Our host Anika Zubair chats with Andrew Marks, Co-Founder of SuccessHACKER, about how to build effective health scores.

Image Author

October 11, 2021

2 min read

Think People, not Customers

Our host Anika Zubair chats with David Jackson, CS Coach, Author and CEO at TheCustomer.Co, about why we should focus on people, not customers.

Image Author

September 6, 2021

3 min read

Scaling CS teams and CS Models

Our host Anika Zubair chats with Jeff Heckler, Director of CS Solutions at MarketSource (former Global Head of CS at Pipedrive) about scaling CS teams and CS models.

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