Mental health in CS: It's ok not to be ok!

Our host Anika Zubair chats with Matt Myszkowski about why mental health should be prioritized in Customer Success.

Author

Matt Myszkowski

January 19, 2022

3 min read

The world's first university degree in Customer Success

Our host Anika Zubair chats with Vijay Mehrotra about what tomorrow's CS leaders are being taught at university.

December 20, 2021

3 min read

How to build effective health scores

Our host Anika Zubair chats with Andrew Marks, Co-Founder of SuccessHACKER, about how to build effective health scores.

November 17, 2021

2 min read

Think People, not Customers

Our host Anika Zubair chats with David Jackson, CS Coach, Author and CEO at TheCustomer.Co, about why we should focus on people, not customers.

October 11, 2021

2 min read

Podcasts

Image Author

January 19, 2022

3 min read

Mental health in CS: It's ok not to be ok!

Our host Anika Zubair chats with Matt Myszkowski about why mental health should be prioritized in Customer Success.

Image Author

December 20, 2021

3 min read

The world's first university degree in Customer Success

Our host Anika Zubair chats with Vijay Mehrotra about what tomorrow's CS leaders are being taught at university.

Image Author

November 17, 2021

2 min read

How to build effective health scores

Our host Anika Zubair chats with Andrew Marks, Co-Founder of SuccessHACKER, about how to build effective health scores.

Image Author

October 11, 2021

2 min read

Think People, not Customers

Our host Anika Zubair chats with David Jackson, CS Coach, Author and CEO at TheCustomer.Co, about why we should focus on people, not customers.

Image Author

September 6, 2021

3 min read

Scaling CS teams and CS Models

Our host Anika Zubair chats with Jeff Heckler, Director of CS Solutions at MarketSource (former Global Head of CS at Pipedrive) about scaling CS teams and CS models.

Image Author

August 9, 2021

2 min read

Is all churn bad?

Our host Anika Zubair chats with Jennifer Cramer, VP of Customer Success at Planhat about "is all churn bad"?

Image Author

June 29, 2021

3 min read

CS responsibility for revenue

Our host Anika Zubair chats with Emily Garza, AVP of Customer Success at Fastly, about CS responsibility for revenue.

Image Author

June 8, 2021

3 min read

The taboos of Customer Success

Our host Anika Zubair chats with Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud, about the taboos of Customer Success.

Image Author

May 9, 2021

2 min read

Data Driven Workflows & Scaling CS Operations

Our host Anika Zubair chats with Emmanuel Malanda, Global Head of Customer Success at Calypso, about data driven workflows and scaling CS Operations.

Image Author

April 10, 2021

3 min read

Data Driven Customer Journey in Digital CS

Our host Anika Zubair chats with Elisabeth Courland, Digital CSM at Talentsoft, about data driven customer journeys in digital CS.

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