How to grow CS while focusing on customer outcomes

Our host Anika Zubair chats with Markus Rentsch, CEO at Remark-able about how to grow customer success while focusing on customer outcomes.

Author

Markus Rentsch

September 20, 2022

2 min read

How to close a renewal with an upsell

Our host Anika Zubair chats with Irit Eizips, Chief Customer Officer & CEO at CSM Practice about how to close a renewal with an upsell.

August 23, 2022

2 min read

Charging for Customer Success

Our host Anika Zubair chats with Pat Phelan, Chief Customer Officer at GoCardless about charging for customer success.

July 13, 2022

2 min read

How to design CS for a mature organization

Our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.

June 17, 2022

2 min read

Podcasts

Image Author

September 20, 2022

2 min read

How to grow CS while focusing on customer outcomes

Our host Anika Zubair chats with Markus Rentsch, CEO at Remark-able about how to grow customer success while focusing on customer outcomes.

Image Author

August 23, 2022

2 min read

How to close a renewal with an upsell

Our host Anika Zubair chats with Irit Eizips, Chief Customer Officer & CEO at CSM Practice about how to close a renewal with an upsell.

Image Author

July 13, 2022

2 min read

Charging for Customer Success

Our host Anika Zubair chats with Pat Phelan, Chief Customer Officer at GoCardless about charging for customer success.

Image Author

June 17, 2022

2 min read

How to design CS for a mature organization

Our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.

Image Author

May 17, 2022

3 min read

From global to local: How to expand CS in EMEA

Our host Anika Zubair chats with Marija Skobe-Pilley about leading a CS team in EMEA and working with EMEA customers.

Image Author

April 19, 2022

2 min read

The role of Customer Education in CS

Our host Anika Zubair chats with Bill Cushard about everything you need to know about customer education.

Image Author

March 17, 2022

2 min read

Moving from defense to offense in CS

Our host Anika Zubair chats with Harini Gokul, Head of Customer Success at AWS about her experience of shaping and building CS as a value realization.

Image Author

March 1, 2022

3 min read

How to build your personal brand in CS

Our host Anika Zubair chats with Erika Villarreal about how to build your personal brand in Customer Success.

Image Author

January 19, 2022

3 min read

Mental health in CS: It's ok not to be ok!

Our host Anika Zubair chats with Matt Myszkowski about why mental health should be prioritized in Customer Success.

Image Author

December 20, 2021

3 min read

The world's first university degree in Customer Success

Our host Anika Zubair chats with Vijay Mehrotra about what tomorrow's CS leaders are being taught at university.

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