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Churn Prevention: How to identify and prevent churn

Churn prevention when done correctly can highlight areas to improve which will retain customers and therefore, minimize a company's churn and maintain a strong ARR.

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How to grow with your customers in 2021

Planhat, alongside Pexip, Pleo and Hopin, are pleased to present this special end of the year virtual panel. We are joined by strategy and CS leaders, to discuss the changes this past year has brought and their top CS priorities for 2021.

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Prioritize High Value by Tiering

Not all of your customers are going to offer the same value to your company. By prioritizing high value by tiering you can make sure your time and efforts are spent in the most efficient and effective ways.

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Post-onboarding customer engagement

Planhat and inSided are pleased to present another great webinar this month. We will discuss post-onboarding customer engagement, with our very own Gurprem Sagoo, Customer Success Manager at Planhat and Remco de Vries, Head of Marketing at inSided, the only customer success community platform built for B2B SaaS.

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Managing Rapid Growth: Aligning Success Operations Around ROI

As SaaS businesses boom, the growth and expansion phase is an exciting time, but it's important to know how to manage this growth to achieve ROI.

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What does it mean to be a truly customer-centric organisation?

We discuss what it means to be a truly customer-centric organization with Dr Tom Dewitt, Ph.D, Director of CXM at Michigan State University. Register and find out more in our next webinar.

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Customer Journey Mapping

Creating a consistent and effective customer experience that results in maximizing value for you and your customers is not easy. Register and find out how in our next webinar.

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Best Practices in Leading Brilliant Customer Success

The Customer Success role has shifted into a more crucial part of any company, so what are some of the Best Practices when it comes to leading Customer Success?

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How to Design Your Customer Health Score

A health score can indicate several different things, so determining what you want your customer health score to represent will help you decide which factors to include when creating one.

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Accelerate time to first value

Best practices around how to accelerate time to first value in a high-touch customer success model.

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