How to get promoted as a CSM

3 min read

With the growth of Customer Success, you're naturally thinking about being promoted or taking on more responsibility. Usually this means a change in title, a bigger salary and more responsibility. But getting promoted takes a lot more than doing your job well.

Therefore, we invite you to listen to Maddie Schneeman, Sr. Manager of Customer Success at G2, and Laura Heijink, Manager of Customer Success at Planhat as they share their experiences and best practices on how to get promoted and reach career goals.

Watch the session to learn:

  1. What does being promoted actually mean?

  2. The importance of the growth mindset

  3. Tips for navigating your customer success career

  4. And much more…


Gurprem Sagoo is a Customer Success Manager at Planhat with over 10 years of experience as a CS lead in the SaaS industry, and CSM of the Year 2022 in the Customer Success Excellence awards. He works with global brands and Enterprises, and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.


Maddie Schneeman was recently promoted to Sr. Manager of Customer Success, EMEA at G2 - and it has not been a linear path to get there! Starting her career in technology consulting, Maddie made her way into the tech startup scene via implementation and sales engineering experiences, eventually finding her way into the world of true Customer Success with G2. As we know, the road to promotion is not always as straightforward as we hope, and Maddie has had many experiences navigating role transitions, reevaluating what makes you a “good” CSM, and pursuing holistic career development rather than a one-track mind.

Laura Heijink was recently promoted to Manager of Customer Success at Planhat. She started out her career in the startup scene and has been a part of it ever since. In tech, promotions don’t always follow the conventional path. Before joining Planhat, Laura worked in business development for an EdTech, customer success for a TravelTech, and set up her own HrTech startup. A diverse range of experiences have taught her how to think and act beyond your current role and make yourself a valuable asset for any company.

Download to watch the full video now.

At the CSM Corner, we help Customer Success Managers create success for themselves and their customers by providing inspirational how-to-dos and hands-on experience from the very best in the industry. The knowledge is presented in a 30-minute webinar - not a minute longer - so you can dive in, learn fast, network with CSMs, and then focus on what creates the most value for you: your customers.

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