Webinars
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September 23, 2021
2 min read
How to position CS as a growth engine to your C-Suite
Watch our webinar with Markus Rentsch and Christian Jakenfelds when they dive deep into why CS is the growth engine, and how to position it internally.
September 8, 2021
2 min read
People Matter: The ROI of a human-first approach to customer onboarding
Watch our webinar with Donna Weber and Jennifer Cramer where they discuss the importance of prioritizing the human factor of customer onboarding to maximize impact, experience, and faster time to value!
September 7, 2021
1 min read
CS and the three deadliest challenges of scaling
Watch our webinar to learn the biggest challenges in Customer Success right now, and what we can do to tackle them!
July 3, 2021
2 min read
Engagement at scale
Watch our webinar to learn how customer engagement at scale helps sustain high levels of growth for your company.
May 2, 2021
2 min read
How to Optimize the Sales to Customer Success Handoff
Nailing the handoff between sales and CS can be tricky! Watch our webinar to learn how to avoid gaps and the best practices.
April 5, 2021
2 min read
Hiring CSMs in an Evolving CS landscape
Whether you’re looking to hire CSMs, or if you’re a CSM on the hunt for a new position, this is the webinar for you!
March 18, 2021
2 min read
Balancing the 'human element' vs automation in CS
Automations can be hugely beneficial, but the need for human interactions in customer-facing roles like CS is more important than ever. So, how do you get the right balance?
March 6, 2021
1 min read
Customer Feedback in the Era of Digital CS
How Customer Success teams can leverage feedback effectively to close the feedback loop and deliver a better customer experience.
January 21, 2021
2 min read
Churn Prevention: How to identify and prevent churn
Churn prevention when done correctly can highlight areas to improve which will retain customers and therefore, minimize a company's churn and maintain a strong ARR.
December 2, 2020
2 min read
How to grow with your customers in 2021
Planhat, alongside Pexip, Pleo and Hopin, are pleased to present this special end of the year virtual panel. We are joined by strategy and CS leaders, to discuss the changes this past year has brought and their top CS priorities for 2021.
