Automations can be hugely beneficial, but the need for human interactions in customer-facing roles like CS is more important than ever. So, how do you get the right balance?
How Customer Success teams can leverage feedback effectively to close the feedback loop and deliver a better customer experience.
Churn prevention when done correctly can highlight areas to improve which will retain customers and therefore, minimize a company's churn and maintain a strong ARR.
Planhat, alongside Pexip, Pleo and Hopin, are pleased to present this special end of the year virtual panel. We are joined by strategy and CS leaders, to discuss the changes this past year has brought and their top CS priorities for 2021.
Not all of your customers are going to offer the same value to your company. By prioritizing high value by tiering you can make sure your time and efforts are spent in the most efficient and effective ways.
Planhat and inSided are pleased to present another great webinar this month. We will discuss post-onboarding customer engagement, with our very own Gurprem Sagoo, Customer Success Manager at Planhat and Remco de Vries, Head of Marketing at inSided, the only customer success community platform built for B2B SaaS.
As SaaS businesses boom, the growth and expansion phase is an exciting time, but it's important to know how to manage this growth to achieve ROI.
We discuss what it means to be a truly customer-centric organization with Dr Tom Dewitt, Ph.D, Director of CXM at Michigan State University. Register and find out more in our next webinar.
Creating a consistent and effective customer experience that results in maximizing value for you and your customers is not easy. Register and find out how in our next webinar.
The Customer Success role has shifted into a more crucial part of any company, so what are some of the Best Practices when it comes to leading Customer Success?
We look forward to showing you Planhat.
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