Webinars
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March 18, 2021
2 min read
Balancing the 'human element' vs automation in CS
Automations can be hugely beneficial, but the need for human interactions in customer-facing roles like CS is more important than ever. So, how do you get the right balance?
March 6, 2021
1 min read
Customer Feedback in the Era of Digital CS
How Customer Success teams can leverage feedback effectively to close the feedback loop and deliver a better customer experience.
January 21, 2021
2 min read
Churn Prevention: How to identify and prevent churn
Churn prevention when done correctly can highlight areas to improve which will retain customers and therefore, minimize a company's churn and maintain a strong ARR.
December 2, 2020
2 min read
How to grow with your customers in 2021
Planhat, alongside Pexip, Pleo and Hopin, are pleased to present this special end of the year virtual panel. We are joined by strategy and CS leaders, to discuss the changes this past year has brought and their top CS priorities for 2021.
November 2, 2020
2 min read
Prioritize High Value by Tiering
Not all of your customers are going to offer the same value to your company. By prioritizing high value by tiering you can make sure your time and efforts are spent in the most efficient and effective ways.
October 13, 2020
1 min read
Post-onboarding customer engagement
Planhat and inSided are pleased to present another great webinar this month. We will discuss post-onboarding customer engagement, with our very own Gurprem Sagoo, Customer Success Manager at Planhat and Remco de Vries, Head of Marketing at inSided, the only customer success community platform built for B2B SaaS.
September 22, 2020
2 min read
Managing Rapid Growth: Aligning Success Operations Around ROI
As SaaS businesses boom, the growth and expansion phase is an exciting time, but it's important to know how to manage this growth to achieve ROI.
August 26, 2020
3 min read
What does it mean to be a truly customer-centric organisation?
We discuss what it means to be a truly customer-centric organization with Dr Tom Dewitt, Ph.D, Director of CXM at Michigan State University. Register and find out more in our next webinar.
July 28, 2020
2 min read
Customer Journey Mapping
Creating a consistent and effective customer experience that results in maximizing value for you and your customers is not easy. Register and find out how in our next webinar.
June 3, 2020
2 min read
Best Practices in Leading Brilliant Customer Success
The Customer Success role has shifted into a more crucial part of any company, so what are some of the Best Practices when it comes to leading Customer Success?
