How Osapiens Held Collaboration Together Across a Year of Rapid Growth
Osapiens
Osapiens
201-500 Employees
Scale-up
201-500 Employees
Scale-up
Headquarters
Germany
Headquarters
Germany
Switched to Planhat
2023
Switched to Planhat
2023
Osapiens is a German software company with a cloud platform for ESG and supply-chain compliance, helping firms meet sustainability and due-diligence rules. After a major funding round, the company had to make sure rapid internal growth did not create a fragmented customer experience.
Osapiens is a German software company with a cloud platform for ESG and supply-chain compliance, helping firms meet sustainability and due-diligence rules. After a major funding round, the company had to make sure rapid internal growth did not create a fragmented customer experience.
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Challenge
After a $120m Goldman Sachs Growth Equity round, Osapiens doubled its team from 200 to 400 in a year while expanding its product portfolio. It needed to protect internal collaboration, customer experience and a scalable hybrid onboarding process through all of it.
We needed to make sure that even during this rapid growth we maintained seamless collaboration internally, consistently strong customer experience, and a scalable hybrid onboarding process.”
“
Share
After a $120m Goldman Sachs Growth Equity round, Osapiens doubled its team from 200 to 400 in a year while expanding its product portfolio. It needed to protect internal collaboration, customer experience and a scalable hybrid onboarding process through all of it.
We needed to make sure that even during this rapid growth we maintained seamless collaboration internally, consistently strong customer experience, and a scalable hybrid onboarding process.”
“
After a $120m Goldman Sachs Growth Equity round, Osapiens doubled its team from 200 to 400 in a year while expanding its product portfolio. It needed to protect internal collaboration, customer experience and a scalable hybrid onboarding process through all of it.
“We needed to make sure that even during this rapid growth we maintained seamless collaboration internally, consistently strong customer experience, and a scalable hybrid onboarding process.”
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Solution
Solution
Planhat gave Osapiens a holistic view with enough granularity to handle day-to-day requests, so onboarding could stay standardized while flexing to each customer. Automations and workflows cut manual effort; the platform's adaptability let teams across CS, Product and Ops work together.
Thanks to Planhat features like automations and flexible workflows we were able to standardize customer engagement with less manual effort.”
“
Share
Planhat gave Osapiens a holistic view with enough granularity to handle day-to-day requests, so onboarding could stay standardized while flexing to each customer. Automations and workflows cut manual effort; the platform's adaptability let teams across CS, Product and Ops work together.
Thanks to Planhat features like automations and flexible workflows we were able to standardize customer engagement with less manual effort.”
“
Planhat gave Osapiens a holistic view with enough granularity to handle day-to-day requests, so onboarding could stay standardized while flexing to each customer. Automations and workflows cut manual effort; the platform's adaptability let teams across CS, Product and Ops work together.
“Thanks to Planhat features like automations and flexible workflows we were able to standardize customer engagement with less manual effort.”
Share
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Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
Outcomes
Outcomes
Through a year of doubling headcount and widening the product range, Planhat held onboarding, collaboration and expansion together.
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Through a year of doubling headcount and widening the product range, Planhat held onboarding, collaboration and expansion together.
Through a year of doubling headcount and widening the product range, Planhat held onboarding, collaboration and expansion together.
Onboarding stayed standardised while still flexing to each customer, which let Osapiens widen its product portfolio without the process breaking.
We can see the current status of our customers, calculate customer health scores, and work together to serve those customers more easily, and onboard them more effectively—even with a larger product portfolio.”
“
Onboarding stayed standardised while still flexing to each customer, which let Osapiens widen its product portfolio without the process breaking.
We can see the current status of our customers, calculate customer health scores, and work together to serve those customers more easily, and onboard them more effectively—even with a larger product portfolio.”
“
Onboarding stayed standardised while still flexing to each customer, which let Osapiens widen its product portfolio without the process breaking.
We can see the current status of our customers, calculate customer health scores, and work together to serve those customers more easily, and onboard them more effectively—even with a larger product portfolio.”
“
Teams across Customer Success, Product and Operations work from the same view, even as they grow quickly.
Planhat's adaptability allowed rapidly expanding teams across Customer Success, Product, and Operations to collaborate seamlessly.”
“
Teams across Customer Success, Product and Operations work from the same view, even as they grow quickly.
Planhat's adaptability allowed rapidly expanding teams across Customer Success, Product, and Operations to collaborate seamlessly.”
“
Teams across Customer Success, Product and Operations work from the same view, even as they grow quickly.
Planhat's adaptability allowed rapidly expanding teams across Customer Success, Product, and Operations to collaborate seamlessly.”
“
With a flexible data foundation underneath, Osapiens can move into new international markets without hitting operational bottlenecks.
Planhat helped us build a simple yet flexible data foundation for sustainable expansion while delivering a seamless experience for customers.”
“
With a flexible data foundation underneath, Osapiens can move into new international markets without hitting operational bottlenecks.
Planhat helped us build a simple yet flexible data foundation for sustainable expansion while delivering a seamless experience for customers.”
“
With a flexible data foundation underneath, Osapiens can move into new international markets without hitting operational bottlenecks.
Planhat helped us build a simple yet flexible data foundation for sustainable expansion while delivering a seamless experience for customers.”
“
Osapiens was doubling its team and expanding its product portfolio after a $120mn funding round, while trying to keep customer experience consistent. Planhat gave the business a flexible data foundation for onboarding, collaboration and international growth without creating operational bottlenecks.
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Osapiens was doubling its team and expanding its product portfolio after a $120mn funding round, while trying to keep customer experience consistent. Planhat gave the business a flexible data foundation for onboarding, collaboration and international growth without creating operational bottlenecks.
Share
Osapiens was doubling its team and expanding its product portfolio after a $120mn funding round, while trying to keep customer experience consistent. Planhat gave the business a flexible data foundation for onboarding, collaboration and international growth without creating operational bottlenecks.
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.