How Recruitee Reached Net Positive Retention Within a Year on Planhat
10
10
%
%
NRR Increase
NRR Increase
Recruitee
Recruitee
201-500 Employees
Scale-up
201-500 Employees
Scale-up
Headquarters
Netherlands
Headquarters
Netherlands
Switched to Planhat
2019
Switched to Planhat
2019
HighlightED Processes
Recruitee is a Netherlands-based recruitment and applicant-tracking platform for in-house hiring teams. The post-sales team needed customer behaviour to trigger action automatically, so CSMs could spend less time executing repeat tasks and more time creating value.
Recruitee is a Netherlands-based recruitment and applicant-tracking platform for in-house hiring teams. The post-sales team needed customer behaviour to trigger action automatically, so CSMs could spend less time executing repeat tasks and more time creating value.
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Challenge
Recruitee's processes were heavily manual, with no automation to speak of. The team spent most of its time on repetitive tasks rather than creating value for customers.
We struggled with a lot of highly manual processes without customer success automation.”
“
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Recruitee's processes were heavily manual, with no automation to speak of. The team spent most of its time on repetitive tasks rather than creating value for customers.
We struggled with a lot of highly manual processes without customer success automation.”
“
Recruitee's processes were heavily manual, with no automation to speak of. The team spent most of its time on repetitive tasks rather than creating value for customers.
“We struggled with a lot of highly manual processes without customer success automation.”
Share
Solution
Solution
Planhat let the team automate actions based on customer behaviour, and it was straightforward to set up and maintain without pulling in other internal resources.
Planhat is very user-friendly and easy to set up customer success platform, including its integrations.”
“
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Planhat let the team automate actions based on customer behaviour, and it was straightforward to set up and maintain without pulling in other internal resources.
Planhat is very user-friendly and easy to set up customer success platform, including its integrations.”
“
Planhat let the team automate actions based on customer behaviour, and it was straightforward to set up and maintain without pulling in other internal resources.
“Planhat is very user-friendly and easy to set up customer success platform, including its integrations.”
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
Outcomes
Outcomes
Automating the repetitive work freed the team, consolidated the record, and within a year turned retention positive.
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Automating the repetitive work freed the team, consolidated the record, and within a year turned retention positive.
Automating the repetitive work freed the team, consolidated the record, and within a year turned retention positive.
Actions and tasks are now automated based on customer behaviour, and the team set it up and maintains it without leaning on other internal resources.
Actions and tasks are now automated based on customer behaviour, and the team set it up and maintains it without leaning on other internal resources.
Actions and tasks are now automated based on customer behaviour, and the team set it up and maintains it without leaning on other internal resources.
Planhat is the single source of truth for customer information and communication, and the repository for every touchpoint.
Planhat is the single source of truth for customer information and communication, and the repository for every touchpoint.
Planhat is the single source of truth for customer information and communication, and the repository for every touchpoint.
Inside a year, customer retention rose 10%, tipping Recruitee into net positive retention.
Inside a year, customer retention rose 10%, tipping Recruitee into net positive retention.
Inside a year, customer retention rose 10%, tipping Recruitee into net positive retention.
Recruitee’s CS team was buried in manual processes and repetitive tasks instead of creating customer value. Planhat became the source of truth for customer information, communication and touchpoints, helping the team increase retention by 10% and reach net positive retention within a year.
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Recruitee’s CS team was buried in manual processes and repetitive tasks instead of creating customer value. Planhat became the source of truth for customer information, communication and touchpoints, helping the team increase retention by 10% and reach net positive retention within a year.
Share
Recruitee’s CS team was buried in manual processes and repetitive tasks instead of creating customer value. Planhat became the source of truth for customer information, communication and touchpoints, helping the team increase retention by 10% and reach net positive retention within a year.
Share
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.
request a demo
Meet your new system of action
Book a 30-minute call to discover why Planhat is the #1 platform for capturing demand, converting revenue and compounding customer value — from pipeline to lifetime.