Winning post–sales
Winning post–sales
in the agentic era
in the agentic era
november 10, 2026
november 10, 2026
november 10, 2026
PROTEIN STUDIOS, LONDON
PROTEIN STUDIOS, LONDON
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The post-sales function has entered a new era. Yesterday's tried-and-tested tools are today's legacy machines. Yet, the industry remains dominated by speculative hype and untested hypotheses. FRONTIER brings together commercial leaders deploying AI to win. Hear stories direct from the field, trade market-tested tactics, and discover the techniques and technologies powering tomorrow's post-sale winners.
JOIN 400+ post-sales leaders IN LONDON to push the frontier.
Join 400+ post-sales leaders in London to push the frontier.
JOIN 400+ post-sales leaders IN LONDON to push the frontier.
JOIN 400+ post-sales leaders IN LONDON to push the frontier.
Speakers
Speakers
Speakers
Paul Bonnet
General Partner
Paul Bonnet
General Partner
Adrian Beck
Global VP, Customer Success
Adrian Beck
Global VP, Customer Success
Nick Taylor
Head of Customer Success
Nick Taylor
Head of Customer Success
Violaine Yziquel
Chief Customer Officer
Violaine Yziquel
Chief Customer Officer
Grant Watling
Chief Customer Officer
Grant Watling
Chief Customer Officer
Oscar Carlsson
CRO
Oscar Carlsson
CRO
Liam Sexton
Strategic AI Adoption Manager
Liam Sexton
Strategic AI Adoption Manager
Len Richman
Customer Success Director
Len Richman
Customer Success Director
Kaveh Rostampor
CEO & Co-Founder
Kaveh Rostampor
CEO & Co-Founder
Malin Skoglund
VP Deployment Strategy, Americas
Malin Skoglund
VP Deployment Strategy, Americas
Mia Lukic
VP Global Technical Support
Mia Lukic
VP Global Technical Support
Daniel Sternegard
VP of Product
Daniel Sternegard
VP of Product
Nick Taylor
Head of Customer Success
Violaine Yziquel
Chief Customer Officer
Grant Watling
Chief Customer Officer
Oscar Carlsson
CRO
Nick Taylor
Head of Customer Success
Violaine Yziquel
Chief Customer Officer
Grant Watling
Chief Customer Officer
Oscar Carlsson
CRO
Win the agentic era
Win the agentic era
Win the agentic era
LEARN FROM AI + POST-SALE LEADERS
OPERATING AT THE FRONTIER
LEARN FROM AI + POST-SALE LEADERS
OPERATING AT THE FRONTIER
LEARN FROM AI + POST-SALE LEADERS
OPERATING AT THE FRONTIER
TRADE TACTICS WITH PEERS
TRANSFORMING THEIR ORGS
TRADE TACTICS WITH PEERS
TRANSFORMING THEIR ORGS
TRADE TACTICS WITH PEERS
TRANSFORMING THEIR ORGS
DISCOVER THE AGENTIC TECHNOLOGY
DEFINING WHAT’S POSSIBLE
DISCOVER THE AGENTIC TECHNOLOGY
DEFINING WHAT’S POSSIBLE
DISCOVER THE AGENTIC TECHNOLOGY
DEFINING WHAT’S POSSIBLE
I usually say no to conferences...Planhat flipped this on its head and created space for real conversations, shared context, and ideas.”
“
VP Customer Success, Global Data
I usually say no to conferences...Planhat flipped this on its head and created space for real conversations, shared context, and ideas.”
“
VP Customer Success, Global Data
I usually say no to conferences...Planhat flipped this on its head and created space for real conversations, shared context, and ideas.”
“
VP Customer Success, Global Data
The conversations were real, the energy was high, and the connections made were the kind that actually stick.”
“
VP of Client Engagement, Symetri
The conversations were real, the energy was high, and the connections made were the kind that actually stick.”
“
VP of Client Engagement, Symetri
The conversations were real, the energy was high, and the connections made were the kind that actually stick.”
“
VP of Client Engagement, Symetri
If you’ve been burned by conferences before, this one’s different. The kind of different that makes you reconsider your priorities.”
“
Senior Customer Success Manager, OnsiteIQ
If you’ve been burned by conferences before, this one’s different. The kind of different that makes you reconsider your priorities.”
“
Senior Customer Success Manager, OnsiteIQ
If you’ve been burned by conferences before, this one’s different. The kind of different that makes you reconsider your priorities.”
“
Senior Customer Success Manager, OnsiteIQ
Agenda
Agenda
Agenda
Session
Format
01.
Agentic Post-Sales is eating Customer Success
The Operating Model for the Agentic Era. A shared definition of post-sales and why CS is being absorbed into it.
Keynote
Agentic Post-Sales is eating Customer Success
The Operating Model for the Agentic Era. A shared definition of post-sales and why CS is being absorbed into it.
Keynote
02.
Outcomes are the Product
Why the agentic era demands a shift from selling features to quantifiable retention and productivity gains.
Keynote
Outcomes are the Product
Why the agentic era demands a shift from selling features to quantifiable retention and productivity gains.
Keynote
03.
Designing the Agentic Post-Sales Org: Roles, Ratios, and Where Humans Sit
An organizational blueprint where agents do the volume work and humans own judgment and relationships.
Keynote
Designing the Agentic Post-Sales Org: Roles, Ratios, and Where Humans Sit
An organizational blueprint where agents do the volume work and humans own judgment and relationships.
Keynote
04.
From CSM to Forward-Deployed Engineer and beyond: The Next Three Years of the Post-Sales Career
The skill and role shift practitioners should make now.
Keynote
From CSM to Forward-Deployed Engineer and beyond: The Next Three Years of the Post-Sales Career
The skill and role shift practitioners should make now.
Keynote
05.
Service-Led Growth: Post-Sales as a Revenue Engine.
How onboarding, services, and customer success compound into expansion.
Panel
Service-Led Growth: Post-Sales as a Revenue Engine.
How onboarding, services, and customer success compound into expansion.
Panel
06.
Onboarding your First Agent: A Field Guide for Post-Sales Teams
A 90-day playbook to put one agent into a real workflow.
Demo
Onboarding your First Agent: A Field Guide for Post-Sales Teams
A 90-day playbook to put one agent into a real workflow.
Demo
07.
AI Across the Full Customer Lifecycle: From First Value to Renewal.
Where agents add leverage at each stage, and where they do not.
Keynote
AI Across the Full Customer Lifecycle: From First Value to Renewal.
Where agents add leverage at each stage, and where they do not.
Keynote
08.
Killing the Health Score: Measuring Post-Sales in an Agentic World.
The metrics that replace adoption and health scores: time-to-value, outcome attainment, expansion.
Debate
Killing the Health Score: Measuring Post-Sales in an Agentic World.
The metrics that replace adoption and health scores: time-to-value, outcome attainment, expansion.
Debate
09.
Will Agents Replace the CSM? An Honest Debate.
A human vs. agent division of labour, without the hype or the fear.
Debate
Will Agents Replace the CSM? An Honest Debate.
A human vs. agent division of labour, without the hype or the fear.
Debate
10.
The Same Problems Everywhere: A Cross-Industry Roundtable on What Post-Sales Teams Are Facing.
A facilitated exchange surfacing the challenges every post-sales team shares, and how peers are solving them.
Panel
The Same Problems Everywhere: A Cross-Industry Roundtable on What Post-Sales Teams Are Facing.
A facilitated exchange surfacing the challenges every post-sales team shares, and how peers are solving them.
Panel
Pricing
Pricing
Super Early Bird Ticket
on sale
75% Off
£99
Early Bird Ticket
Coming Soon
25% Off
£299
Standard Ticket
Coming Soon
Full Price
£399
Super Early Bird Ticket
on sale
75% Off
£99
Early Bird Ticket
Coming Soon
25% Off
£299
Standard Ticket
Coming Soon
Full Price
£399
FAQ
FAQ
FAQ
What is Frontier?
Frontier is where Europe’s most forward-thinking post-sales leaders come together to get ahead of what’s next. The day is built around honest discussions, explorations of the tech driving the change, and live demos from teams already scaling Applied AI across post-sales.
What is Frontier?
Frontier is where Europe’s most forward-thinking post-sales leaders come together to get ahead of what’s next. The day is built around honest discussions, explorations of the tech driving the change, and live demos from teams already scaling Applied AI across post-sales.
What is Frontier?
Frontier is where Europe’s most forward-thinking post-sales leaders come together to get ahead of what’s next. The day is built around honest discussions, explorations of the tech driving the change, and live demos from teams already scaling Applied AI across post-sales.
Who Is Frontier For?
Frontier is designed for post-sales leaders and commercial decision-makers defining how their organisations deploy AI to drive revenue growth and efficiency. Attend hands-on sessions designed to accelerate your transition, regardless of whether you’re just getting started or already driving massive transformation.
Who Is Frontier For?
Frontier is designed for post-sales leaders and commercial decision-makers defining how their organisations deploy AI to drive revenue growth and efficiency. Attend hands-on sessions designed to accelerate your transition, regardless of whether you’re just getting started or already driving massive transformation.
Who Is Frontier For?
Frontier is designed for post-sales leaders and commercial decision-makers defining how their organisations deploy AI to drive revenue growth and efficiency. Attend hands-on sessions designed to accelerate your transition, regardless of whether you’re just getting started or already driving massive transformation.
What’s Included For Food And Drink?
Coffee, pastries and lunch will be provided throughout the day. We will also have food and drinks available at the Happy Hour reception.
What’s Included For Food And Drink?
Coffee, pastries and lunch will be provided throughout the day. We will also have food and drinks available at the Happy Hour reception.
What’s Included For Food And Drink?
Coffee, pastries and lunch will be provided throughout the day. We will also have food and drinks available at the Happy Hour reception.
Will Photos Or Video Be Captured During The Event?
Yes, photography and video will be taken throughout to capture the event. By attending, you agree you may appear in related content such as recordings, demos, recap videos or social posts.
Will Photos Or Video Be Captured During The Event?
Yes, photography and video will be taken throughout to capture the event. By attending, you agree you may appear in related content such as recordings, demos, recap videos or social posts.
Will Photos Or Video Be Captured During The Event?
Yes, photography and video will be taken throughout to capture the event. By attending, you agree you may appear in related content such as recordings, demos, recap videos or social posts.
Are Tickets Refundable?
Tickets are non-refundable, but may be transferred to another person. Please reach out to the Frontier team for assistance.
Are Tickets Refundable?
Tickets are non-refundable, but may be transferred to another person. Please reach out to the Frontier team for assistance.
Are Tickets Refundable?
Tickets are non-refundable, but may be transferred to another person. Please reach out to the Frontier team for assistance.
Who can I contact for assistance?
Please reach out to frontier@planhat.com.
Who can I contact for assistance?
Please reach out to frontier@planhat.com.
Who can I contact for assistance?
Please reach out to frontier@planhat.com.