We’re looking for a seasoned leader to own and scale our global Technical deployment organization. You will lead a team of Technical Deployment Specialists (TDS) to deliver technically sophisticated, high-impact solutions for our customers. You will define best practices, build playbooks, and ensure our deployment processes scale as Planhat grows.
Key Responsibilities:
Manage, grow and coach a global team of Technical Deployment Specialists
Design and evolve the end-to-end deployment lifecycle — from discovery and scoping to integration, configuration, and go-live
Build repeatable frameworks: playbooks, templates, and scalable processes to drive quality and speed
Partner cross-functionally with CS, Sales & Product to align customer deployment strategy with business goals
Act as a technical architect in complex deployments: integrate with customer data systems, build automations, and ensure robust data flows
Lead process improvements to reduce deployment time, optimize resource utilization, and boost customer satisfaction
Track and report on deployment metrics: team capacity, utilization, customer outcomes, deployment velocity
Be a hands-on leader: resolve escalations, train TDS team, and participate in high-risk go-lives
8+ years leading and managing teams of at least 20 people
Deep technical expertise: APIs, data architecture, integrations, automation
Strong project management skills, able to run multiple large-scale engagements in parallel
Excellent communicator who can bridge business and technical stakeholders
Strategic thinker but willing to roll up sleeves and get into operational details
Experience in a high-growth, cross-functional startup or scale-up environment
This role will be located in one of our commercial hubs; Atlanta, Boston, Chicago, Los Angeles or Toronto.
Get in the arena.
All roles are considered on a rolling basis.
