You forget how much time you spend changing context to answer someone's question internally, because the CS organisation supports so many organisations, product, marketing, finance, the ability for them to go in and do it themselves, it saves a lot of time.”

I think you can say that it's been a successful integration, a successful software build when your team is pulling their hair out because they can't get access to the software.”

As a leader for this team, speaking to board members and other bosses and CEOs, I need to be able to speak to the work that they've done really quickly. And I frankly can't keep it all in my head for hundreds of customers.”