Jess Herbert
Senior Manager of Customer Success
Jess is Senior Manager of Customer Success at Canvas Medical, where she leads go-to-market operations and supports long-term customer growth across the care delivery ecosystem. She brings over 15 years of combined experience in clinical operations, informatics, and customer experience, with a deep understanding of provider workflows and implementation strategy. Since joining Canvas, she has progressed through multiple roles—spanning collaboration management, support, and customer success—drawing on her frontline healthcare background to build trusted partnerships and scalable support systems.
Jess is Senior Manager of Customer Success at Canvas Medical, where she leads go-to-market operations and supports long-term customer growth across the care delivery ecosystem. She brings over 15 years of combined experience in clinical operations, informatics, and customer experience, with a deep understanding of provider workflows and implementation strategy. Since joining Canvas, she has progressed through multiple roles—spanning collaboration management, support, and customer success—drawing on her frontline healthcare background to build trusted partnerships and scalable support systems.
Jess is Senior Manager of Customer Success at Canvas Medical, where she leads go-to-market operations and supports long-term customer growth across the care delivery ecosystem. She brings over 15 years of combined experience in clinical operations, informatics, and customer experience, with a deep understanding of provider workflows and implementation strategy. Since joining Canvas, she has progressed through multiple roles—spanning collaboration management, support, and customer success—drawing on her frontline healthcare background to build trusted partnerships and scalable support systems.
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Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.
Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.