Natalie Kwong
Natalie is a product leader with over 10 years of experience spanning analytics, customer success operations, and product management in high-growth SaaS environments. At Planhat, she builds AI-native tools that make customer relationships more collaborative and proactive. Previously at Airbyte, she led the practitioner experience across OSS and Cloud offerings, with a focus on usability, performance, and self-serve growth. Earlier in her career, she built analytics and CS ops functions from the ground up at companies like KeepTruckin, Harness, and AppDynamics. Natalie brings a rare combination of technical depth, product intuition, and customer-centric thinking.
Natalie is a product leader with over 10 years of experience spanning analytics, customer success operations, and product management in high-growth SaaS environments. At Planhat, she builds AI-native tools that make customer relationships more collaborative and proactive. Previously at Airbyte, she led the practitioner experience across OSS and Cloud offerings, with a focus on usability, performance, and self-serve growth. Earlier in her career, she built analytics and CS ops functions from the ground up at companies like KeepTruckin, Harness, and AppDynamics. Natalie brings a rare combination of technical depth, product intuition, and customer-centric thinking.
Natalie is a product leader with over 10 years of experience spanning analytics, customer success operations, and product management in high-growth SaaS environments. At Planhat, she builds AI-native tools that make customer relationships more collaborative and proactive. Previously at Airbyte, she led the practitioner experience across OSS and Cloud offerings, with a focus on usability, performance, and self-serve growth. Earlier in her career, she built analytics and CS ops functions from the ground up at companies like KeepTruckin, Harness, and AppDynamics. Natalie brings a rare combination of technical depth, product intuition, and customer-centric thinking.
Become a contributor
Become a contributor
Write with us
Write with us
Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.
Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.