Phillip Eaton
Phillip is a customer success leader with around 15 years of experience building high-performing teams and scaling customer relationships across leading SaaS and technology companies. At Harvey, he leads customer success for a fast-growing legal AI platform, helping enterprise customers drive adoption and value from AI. Previously, he held senior customer success roles at Vanta, TrueLayer, and Airtable, following earlier experience at Dropbox and Meltwater. Across these companies, Phillip has built and coached teams, managed strategic accounts, and helped organisations scale across international markets, bringing a strong mix of commercial focus, customer leadership, and operational experience.
Phillip is a customer success leader with around 15 years of experience building high-performing teams and scaling customer relationships across leading SaaS and technology companies. At Harvey, he leads customer success for a fast-growing legal AI platform, helping enterprise customers drive adoption and value from AI. Previously, he held senior customer success roles at Vanta, TrueLayer, and Airtable, following earlier experience at Dropbox and Meltwater. Across these companies, Phillip has built and coached teams, managed strategic accounts, and helped organisations scale across international markets, bringing a strong mix of commercial focus, customer leadership, and operational experience.
Phillip is a customer success leader with around 15 years of experience building high-performing teams and scaling customer relationships across leading SaaS and technology companies. At Harvey, he leads customer success for a fast-growing legal AI platform, helping enterprise customers drive adoption and value from AI. Previously, he held senior customer success roles at Vanta, TrueLayer, and Airtable, following earlier experience at Dropbox and Meltwater. Across these companies, Phillip has built and coached teams, managed strategic accounts, and helped organisations scale across international markets, bringing a strong mix of commercial focus, customer leadership, and operational experience.
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Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.