Ryan O’Connell
Vice President of Client Services
Ryan is a seasoned customer success and RevOps leader with over 20 years of experience spanning SaaS, consulting, and enterprise learning. As VP of Client Services at Fuse, he leads global post-sales teams and has increased customer retention by 45% year-on-year. Previously, as Chief Customer Officer at THRIVE, he scaled operations 7x and delivered industry-best retention rates. Ryan combines data-driven strategy with a deep commitment to customer outcomes, having built and led high-impact teams across support, implementation, and success.
Ryan is a seasoned customer success and RevOps leader with over 20 years of experience spanning SaaS, consulting, and enterprise learning. As VP of Client Services at Fuse, he leads global post-sales teams and has increased customer retention by 45% year-on-year. Previously, as Chief Customer Officer at THRIVE, he scaled operations 7x and delivered industry-best retention rates. Ryan combines data-driven strategy with a deep commitment to customer outcomes, having built and led high-impact teams across support, implementation, and success.
Ryan is a seasoned customer success and RevOps leader with over 20 years of experience spanning SaaS, consulting, and enterprise learning. As VP of Client Services at Fuse, he leads global post-sales teams and has increased customer retention by 45% year-on-year. Previously, as Chief Customer Officer at THRIVE, he scaled operations 7x and delivered industry-best retention rates. Ryan combines data-driven strategy with a deep commitment to customer outcomes, having built and led high-impact teams across support, implementation, and success.
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Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.