Alex is a seasoned customer success and commercial leader with over 10 years of experience scaling post-sales teams and driving revenue in SaaS and enterprise tech. At Nezasa, he serves as Chief Commercial and Chief Customer Officer, overseeing global sales, success, onboarding, and revenue operations. Previously, he was VP of Customer Success at Cognite, where he built a global post-sales organization for industrial AI deployments. Alex also founded Customer Success Excellence, the first awards program for the CS profession, which exited to Hook in 2025.