Bethany is a customer success executive with over 10 years of experience scaling post-sales functions in fast-growing SaaS environments. At Planhat, she serves as a Customer Director, having progressed through multiple roles since joining in 2022. Prior to this, she led CS at both Aula and Plot as part of their founding teams, and previously managed account teams at Global App Testing. Bethany brings a rare mix of operational depth, customer empathy, and a strong belief in CS as a driver of commercial growth.