Dean is a customer success leader with over 10 years of experience scaling post-sales functions across SaaS, AI, and fintech. He currently heads Customer Success and Operations at Websure, overseeing onboarding, professional services, and support. Previously, he led the global CS function at Ada Health, building out a best-practice framework for enterprise clients across healthtech and AI. Dean has held multiple interim leadership roles at high-growth startups, where he’s consistently delivered on retention, change management, and CS tooling at scale.