Ell is a customer success executive with over 10 years of experience driving retention, expansion, and long-term value across B2B SaaS. As VP of Customer Success at Summize, she leads global CS strategy with a focus on Net Revenue Retention, building scalable programs that deliver measurable outcomes for enterprise clients. Prior to this, she spent nearly five years at Moody’s Analytics, where she led regional CS teams across Europe and Africa and oversaw a $90M portfolio. Ell brings deep expertise in customer lifecycle strategy, team leadership, and operational execution across regulated and high-growth environments.