Emil Chroona

Emil Chroona

Emil Chroona

Chief Growth Officer

Bannerflow

Emil is a growth-focused commercial leader with over 15 years of experience spanning customer success, sales, and marketing. As Chief Growth Officer at Bannerflow, he leads GTM execution across the entire customer journey—driving acquisition, retention, and revenue growth. Emil previously served as Chief Customer Officer and Head of Customer Expansion, scaling global CS operations and improving NRR through targeted upsell strategies. Earlier in his career, he held multiple leadership roles at 3 Sverige, where he led large teams in loyalty and win-back programs. Emil brings a sharp operational edge and a deep understanding of customer behavior at scale.

Emil is a growth-focused commercial leader with over 15 years of experience spanning customer success, sales, and marketing. As Chief Growth Officer at Bannerflow, he leads GTM execution across the entire customer journey—driving acquisition, retention, and revenue growth. Emil previously served as Chief Customer Officer and Head of Customer Expansion, scaling global CS operations and improving NRR through targeted upsell strategies. Earlier in his career, he held multiple leadership roles at 3 Sverige, where he led large teams in loyalty and win-back programs. Emil brings a sharp operational edge and a deep understanding of customer behavior at scale.

Emil is a growth-focused commercial leader with over 15 years of experience spanning customer success, sales, and marketing. As Chief Growth Officer at Bannerflow, he leads GTM execution across the entire customer journey—driving acquisition, retention, and revenue growth. Emil previously served as Chief Customer Officer and Head of Customer Expansion, scaling global CS operations and improving NRR through targeted upsell strategies. Earlier in his career, he held multiple leadership roles at 3 Sverige, where he led large teams in loyalty and win-back programs. Emil brings a sharp operational edge and a deep understanding of customer behavior at scale.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

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An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.