Emilie is a global customer success leader with over 12 years of experience building high-performing teams across SaaS, EdTech, and digital services. She currently heads Customer Success at AIHR, where she leads the strategy and team behind learning consulting and retention. Previously, Emilie spent nearly eight years at Sana Commerce, serving as VP of Customer Success and overseeing a global team of 30+ across six regions. Her background includes senior roles at DoubleDutch and agency-side digital project management, blending operational rigor with a passion for customer-centric leadership at scale.