Eric is a customer success and account management leader with over 10 years of experience in SaaS, healthcare, and telecommunications. He currently leads Customer Success at SmarTrak.ai, helping clients unlock sales opportunities through data-driven automation. Prior to this, Eric managed outreach and partner development at Shields Health Solutions, supporting patient access programs across major U.S. healthcare systems, and held progressive customer-facing roles at Granite Telecommunications. Eric brings a hands-on, client-first approach and a strong track record of improving customer outcomes.