Erich is a customer success leader with over 10 years of experience scaling post-sales teams and driving value across high-growth SaaS organizations. At Planhat, he leads SME Customer Success for the Americas, following two years overseeing CS strategy and operations for the region. Previously, Erich built the CS org from the ground up at Via and led Podium’s largest ARR enterprise portfolio, consistently achieving industry-leading NRR. He brings a strong foundation in CX strategy, change management, and cross-functional leadership, with a track record of delivering impact across strategic and commercial customer segments.