Gonzalo is a customer success and operations executive with over 15 years of experience scaling SaaS businesses across product, GTM, and post-sales functions. He currently serves as Chief Customer Officer at Firm360 and previously held the same role at Hivebrite, where he led global customer success and scaled operations across 1,200+ clients. Earlier in his career, Gonzalo drove product strategy at Oracle and AsTech, overseeing portfolios exceeding $200M. He brings commercial rigor, operational depth, and executive leadership to every phase of the customer lifecycle.